Store Visit - Area E

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Location
  Address

Store Manager

• Store Manager competency pulse check

• Is the Managers desk conducive to a productive workspace?

  Yes

  No

  N/A

• Are the rosters up to date and published 3 weeks in advance?

  Yes

  No

  N/A

• Has all pending annual leave been actioned?

  Yes

  No

  N/A

• Are all Safety-First reports actioned and up to date?

  Yes

  No

  N/A

• Does the store meet OH&S standard?

  Safe

  At Risk

  N/A

• What actions need to be taken?

• Is there current recruitment required?

  Yes

  No

  N/A

• What role? has it been advertised?

• Is Triple I (inventory integrity improvement) Plan in play?

  Yes

  No

  N/A

• Who is in your talent pool? are their development plans in place?

• Wage % and $ in line for MTD?

  Good

  Fair

  Poor

  N/A

• On track for store strategy?

  Yes

  No

  N/A

• Engagement actions in play?

  Yes

  No

  N/A

• Training completions result MTD?

• What is your training daily strategy?

  Yes

  No

  N/A

• CX data score MTD?

• what is your day and area of opportunity?

• Admin KRI score for previous month

• Area of opportunity and actions taken?

  Yes

  No

  N/A

• Sales Manager development opportunity?

• Merch Manager development opportunity?

• Any additional feedback

Sales Manager

• IPH MTD?

• who are your biggest opportunity?

• IPS MTD?

• Who are your biggest opportunities?

  Yes

  No

  N/A

• APT MTD?

• who are your biggest 3 opportunities?

• Is STARS coaching up to date?

  Yes

  No

  N/A

• For bottom 3 performers, are strategies in line with their deficient statistic over one month?

  Yes

  No

  N/A

• How many coaching logs have been completed?

• Are budget adjustments being utilised?

  Yes

  No

  N/A

• Are appropriate STARS performance management processes being actioned?

  Yes

  No

  N/A

• Are there any team members being performance managed?

  Yes

  No

  N/A

• Who? on what month?

  Yes

  No

  N/A

• Are there any team members who should be performance managed?

  Yes

  No

  N/A

• Is the Recognition board up to date and relavent?

  Yes

  No

  N/A

• Is there staff engagement initiatives in place?

  Yes

  No

  N/A

• what are they?

• What is the EOFTM result MTD?

• Is telco compliance up to date?

  Yes

  No

  N/A

• Are all team up to date with P# training?

  Yes

  No

  N/A

• Have all new recruitments been setup for P# training?

  Yes

  No

  N/A

• Are the sales departments being maintained?

  Yes

  No

  N/A

• what areas need focus?

• TSC development opportunity?

• Games Co development opportunity?

• SATL development opportunity?

Merchandise Manager

• Yes

  No

  N/A

• Is the daily walkthrough being completed?

  Yes

  No

  N/A

• Are tasks being checked off when completed (followed up)?

  Yes

  No

  N/A

• Is it being completed daily and by all managers?

  Yes

  No

  N/A

• Is there external signage drawing traffic into the store? (Sales event etc..)?

  Yes

  No

  N/A

• Is the front of the store clean and presentable?

  Yes

  No

  N/A

• Are promotions/POS/ posters effective and clear to customers?

  Yes

  No

  N/A

• Are Big Buys set up correctly and full of stock?

  Yes

  No

  N/A

• Catalogue front page items called out and easy to find?

  Yes

  No

  N/A

• Are end caps tied up effectively (top two rows are top seller)?

  Yes

  No

  N/A

• Price of 5 SKUs in high traffic area accurate?

  Yes

  No

  N/A

• Is the operations board up to date?

  Yes

  No

  N/A

• Is the merchandise board up to date?

  Yes

  No

  N/A

• What was last weeks digital receipt result?

• Who is your biggest opportunity?

• What actions are you taking?

• What was last weeks click and collect result?

• Who is your biggest opportunity and on what days?

• What actions are you taking?

• How many outstanding EDI’s?

  Yes

  No

  N/A

• Do credits have current status and history clearly visible?

  Yes

  No

  N/A

• Have 20+ day repairs been followed up with notes?

  Yes

  No

  N/A

• Does vinyl have appropriate headers and top sellers

  Yes

  No

  N/A

• Is the collectables sections full and tidy with appropriate callouts?

  Yes

  No

  N/A

• Merch co development opportunity?

• Ops co development opportunity?