Store Visit - duplicate

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Speed & B2B (Are we achieving / Are TM's aware of the goal)

• Production Time <15 Trailing 4 Weeks

  15-19=1point

  20-24=5points

  >25=10points

• IST For Delivery Trailing 4 Weeks: 19-24=1point, 25-29=3points, 30-39=5points, >39=10points

  19-24=1point

  25-29=3points

  30-39=5points

  >39=10points

• Yes

  No

  N/A

• Hand Washing standards being followed (critical)

  Select Yes No Pattern

  • Yes
  • No
  • Pattern

• Food Safety Checklist and Pest Walk completed correctly (check 4 weeks w/ red pen)

  Select Yes No Pattern

  • Yes
  • No
  • Pattern

• All cold holding equipment (MT, Walk-In, Freezer(s), etc.) and ingredients maintaining temps =<41 F (critical)

  Select Yes No Pattern

  • Yes
  • No
  • Pattern

• Proofing (3)/Hot hold equipment/WingStreet working and set correctly (5); Oven(s) belt time correct (5)

  Select Yes No Pattern

  • Yes
  • No
  • Pattern

• No Pest Activity Present (critical)

  Select Yes No Pattern

  • Yes
  • No
  • Pattern

• Calibrated Thermometers in all equipment

  Select Yes No Pattern

  • Yes
  • No
  • Pattern

• Notes

Customer Service (Hospitality / Service)

• Courteous, friendly (3) and attentive service (3) (D/I, Phones, Counter) with a friendly parting comment (3). Grooming/Appearance meet standard (2). No rude employees (25)

  Select Yes No Pattern

  • Yes
  • No
  • Pattern

• CSR/Server understand menu items, can explain to guest (1) and repeats order for accuracy (1)

  Select Yes No Pattern

  • Yes
  • No
  • Pattern

• Calls answered within 3 rings

  Select Yes No Pattern

  • Yes
  • No
  • Pattern

• Notes

Production Process, Product Quality, and Speed

• Primary-secondary positions defined. Manager anticipating and removing bottlenecks; TM's flex to positions

  Select Yes No Pattern

  • Yes
  • No
  • Pattern

• MT, Cut table, Retarder and WingStreet stations set up correctly (BOH Optimization), labeled and stocked

  Select Yes No Pattern

  • Yes
  • No
  • Pattern

• Today's Prep and Ready for Revenue plans are 100% complete prior to peak periods (count all dough & R4R)

  Select Yes No Pattern

  • Yes
  • No
  • Pattern

• Systems in place and executed to ensure dough quality and product preparation (Storage, Rotation, MRD (3 stacks of dough =3), Tempering, Fresh (3), Proofing (3), Retarding, Cookability).

  Select Yes No Pattern

  • Yes
  • No
  • Pattern

• Product prepared to spec w/ correct smallwares (3)-missing (5 points if not resolved w/ customer), toppings fresh (3), thawed (3), evenly distributed across pizza (5) and veggies drained (3). All menu items available (3)

  Select Yes No Pattern

  • Yes
  • No
  • Pattern

• Cut Table - Orders completed in <1 minute. Product meets color standard (3), cut evenly (1), proper appearance (3) and are finished properly (finishers-2, drizzlers-2, seasoning-1)

  Select Yes No Pattern

  • Yes
  • No
  • Pattern

• Speed rack numbered and team placing orders in correct position. Map updated

  Select Yes No Pattern

  • Yes
  • No
  • Pattern

• Automated Dispatching in use, with <20% overrides, understood by Drivers, drivers log in immediately following a delivery, use lock boxes correctly. Drivers aware of turn goal <1min

  Select Yes No Pattern

  • Yes
  • No
  • Pattern

• Speed Reports (Audit, Override, Customer Service, Schedule, Turn, SOS, etc.) are analyzed by mgmt. team and no manipulation found (Pre-dispatch, pre-bump, fake triples, short/excessive drive times)

  Select Yes No Pattern

  • Yes
  • No
  • Pattern

• All ovens on & no gaps during peak. Speed of Service report utilized to identify issues

  Select Yes No Pattern

  • Yes
  • No
  • Pattern

• Notes

Local Priorities

• Local Priorities Notes

• (a) These activities might be covered in weekly FRS or 1:1's / P (Priority Codes): 1-immediate Coaching before leaving; 2-Corrective action within 1 wk; 3-Corrective action within 4 wks

Success Visit Action Plan

• EXPLORE ANALYZE: (Root Cause) RESPOND: (Gain Alignment) COMMITMENT

• What Did We See Today? / What Was Great! : Why We had Issues: How to Improve / What to continue: Who/When

• What Did We See Today? / What Was Great! : Why We had Issues: How to Improve / What to continue: Who/When

• What Did We See Today? / What Was Great! : Why We had Issues: How to Improve / What to continue: Who/When

• AGM Signature:

  Sign

• MOD Signature:

  Sign