Store walk thru - duplicate - duplicate

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

customer service : we create inspire moments in each customers day

• Connect with the customer <br><br>• Ask about service experience <br>• note comments and suggestions <br>• Share feedback with team

  good

  bad experience

Cafe and retail zone

• The stores exterior, cafe, condiment bar and bathrooms are clean and well maintained

  Yes

  No

  N/A

• The retail area is clean , well stocked and set to Siren's eye

  Yes

  No

  N/A

• The cafe has an inviting atmosphere ( temperature, music, lighting, ect )

  Yes

  No

  N/A

• Baristas always offer a friendly genuine greeting, smile, make eye contact, say thank you and show appreciation

  Yes

  No

  N/A

• Barista take the initiative to connect with customers in cafe and retail zone

  Yes

  No

  N/A

POS and Food case zone

• Partners are following the Brewer coffee standards

  Yes

  No

  N/A

• Baristas always offer a friendly genuine greeting, smile, make eye contact, say thank you and show appreciation

  Yes

  No

  N/A

• The transaction plane is clean, unobstructed and set up to Siren's eye

  Yes

  No

  N/A

• Pastry case is clean, stocked, organised, set up to Siren's eye and in like new condition

  Yes

  No

  N/A

• Baristas take the initiative to greet customers, smile and show appreciation for the visit

  Yes

  No

  N/A

Bar and handoff point

• Baristas always offer a friendly genuine greeting, smile, make eye contact, say thank you and show appreciation

  Yes

  No

  N/A

• Baristas follow the Beverage Routine<br>Steam milk/queue shots/pump syrups/Finish&Connect

  Yes

  No

  N/A

• Baristas follow the blended beverage Routine

  Yes

  No

  N/A

• Baristas properly sequence drinks <br>( keep the machine busy / like for like / 2 drinks at a time)

  Yes

  No

  N/A

• Deployment principles are being followed <br>Maintain focus/ clarify roles/ work in routine / stay balanced/ reduce motion

  Yes

  No

  N/A

• Add signature

  Sign