Store Visit Report

• Store

  Rumney

  Cardiff Gate

  Ocean Park

  Monmouth

  Magor

• Date

  Date

• Team Members on Shift

Customer Area

• Shop front windows

  Good

  Fair

  Poor

  N/A

• Exterior

  Good

  Fair

  Poor

  N/A

• Entrance floor mat

  Good

  Fair

  Poor

  N/A

• Customer floor

  Good

  Fair

  Poor

  N/A

• Customer area light bulbs working

  Yes

  No

  N/A

• Toilets

  Good

  Fair

  Poor

  N/A

• Bins cleanliness

  Good

  Fair

  Poor

  N/A

• Tables cleanliness

  Good

  Fair

  Poor

  N/A

• Drinks fountain cleanliness

  Good

  Fair

  Poor

  N/A

• Translites clean and working

  Good

  Fair

  Poor

  N/A

• Customer POP present

  Yes

  No

  N/A

• Front counter glass clean

  Yes

  No

  N/A

• Front counter presentation

  Good

  Fair

  Poor

  N/A

• Crisp stand stocked correctly

  Yes

  No

  N/A

• Drinks fridge stocked correctly

  Yes

  No

  N/A

• Consumable dry goods stocked

  Yes

  No

  N/A

• Till area

  Good

  Fair

  Poor

  N/A

Staff Area

• Front counter floor

  Good

  Fair

  Poor

  N/A

• General organisation of stock shelves

  Good

  Fair

  Poor

  N/A

• Filters clean

  Yes

  No

  N/A

• White walls

  Good

  Fair

  Poor

  N/A

• Chemicals stored correctly

  Yes

  No

  N/A

• Kitchen area floor

  Good

  Fair

  Poor

  N/A

• Fridge orderly and clean

  Good

  Fair

  Poor

  N/A

• Freezer orderly and clean

  Good

  Fair

  Poor

  N/A

• No food stored on floor (fridge/freezer/back room)

  Yes

  No

  N/A

• Oven

  Good

  Fair

  Poor

  N/A

• Proofer

  Good

  Fair

  Poor

  N/A

• Oven & Proofer lights working

  Good

  Fair

  Poor

  N/A

• Bread cabinet

  Good

  Fair

  Poor

  N/A

• All door seals

  Good

  Fair

  Poor

  N/A

• Back counter

  Good

  Fair

  Poor

  N/A

• Mop bucket clean

  Good

  Fair

  Poor

  N/A

• Sinks clean

  Good

  Fair

  Poor

  N/A

• Sanitiser in sink

  Yes

  No

  N/A

• Sanitiser in bottle

  Yes

  No

  N/A

• Back door/passage clear of any H&S hazards

  Yes

  No

  N/A

• Pest control

  Safe

  At Risk

  N/A

• Day rotation stickers correct

  Yes

  No

  N/A

• Prepped food rotated FIFO

  Yes

  No

  N/A

• BIBs in date

  Yes

  No

  N/A

• Decor

  Good

  Fair

  Poor

  N/A

• Under front counter cleanliness

  Good

  Fair

  Poor

  N/A

• Under hotwell cleanliness

  Good

  Fair

  Poor

  N/A

• Good

  Fair

  Poor

  N/A

Administration/logs

• Job sheets filled out correctly

  Yes

  No

  N/A

• Bread count variance

  Good

  Fair

  Poor

  N/A

• Cash count variance

  Good

  Fair

  Poor

  N/A

• Files and paperwork organised

  Good

  Fair

  Poor

  N/A

• Temperature logs

  Compliant

  Non-Compliant

  N/A

Food preparation

• Veg prepared correctly

  Yes

  No

  N/A

• Meatballs correct temperature

  Yes

  No

  N/A

• Meat prepped correctly

  Yes

  No

  N/A

• No items floor defrosting

  Yes

  No

  N/A

• Bread baked correctly

  Yes

  No

  N/A

• Cookies baked correctly

  Yes

  No

  N/A

• Bread levels

  Good

  Fair

  Poor

  N/A

• Cookie levels

  Good

  Fair

  Poor

  N/A

• Sauces rotated FIFO

  Yes

  No

  N/A

• Crisps & bottles rotated & in date

  Yes

  No

  N/A

• Handwashing & glove usage procedure followed

  Yes

  No

  N/A

Staff uniform

• Clean and presentable

  Yes

  No

  N/A

• Correct shirt

  Yes

  No

  N/A

• Grooming standards followed

  Yes

  No

  N/A

• Black jeans/trousers/skirt/shorts

  Yes

  No

  N/A

• Dark shoes

  Yes

  No

  N/A

• Apron

  Yes

  No

  N/A

• Name badges

  Yes

  No

  N/A

• Promo badges

  Yes

  No

  N/A

• Hair tied correctly

  Yes

  No

  N/A

Performance

• Customer service speed

  Good

  Fair

  Poor

  N/A

• Thruput organisation

  Good

  Fair

  Poor

  N/A

• Customer service levels

  Good

  Fair

  Poor

  N/A

• Sandwiches prepared correctly

  Yes

  No

  N/A

• Salads prepared correctly

  Yes

  No

  N/A

• Wraps prepared correctly

  Yes

  No

  N/A

• Subway Listens offered

  Yes

  No

  N/A