Information
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
Talent
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Store is staffed for all positions and is meeting all management compliment guidelines
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Has a store succession plan been put in place to fill all future vacancies
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Store manager has established a clear DOR for the management team and coaches to daily execution utilising the coaching principles and skills
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Store manager creates an environment aligned with Express / Alshaya vision and values as outlined in the Express insider
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Manager supports all key development by leveraging strengths and improving development areas with key players having a live PDP
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SLT : Daily coaching , CSL observation checklist, monthly touch base, performance management process in place
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ASSOCIATES : Daily coaching, associate observation checklist, performance management in place
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All associates have completed the necessary education program's related to their role, SLT on boarding , associate orientation
Work force management
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Daily deployment is being actioned and utilised to effectively deploy staff based off trading patterns
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Store is reviewing trading patterns to schedule effectively daily and weekly
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Replenishment shifts are being scheduled
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Weekly schedules are published at least 1 week in advance
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Sore is at payroll plan for the qtr
Merchandise flow
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Stockroom is organised to EXP standards including compliance with safety standards
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Shipment is processed per guidelines : assembly line processing, sensoring, steaming, hanging, door to floor
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Shipment is processed within 24 hrs of receipt
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Replenishment is being carried out as per guidelines using the Express pick list
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All associates are trained to execute replenishment and exhibit these behaviours daily
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Re calibration is completed in each zone weekly and documented in This is it file
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Managers aware of best sellers and brand / store promotional performance
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Required posters displayed BOH
Windows
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All exterior signage lit with the glass and shopfront clean
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Windows, doors and front of store clean and free from litter
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Alshaya logo and opening times placed in the correct position
Visual standards
Floor set planning
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SLT is planning floor set execution through mapping and discussions with VM manager
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SLT is mapping cabinets, tables and fixtures to accommodate all merchandise prior to execution
Windows and hot zone
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Windows are prioritised correctly and styled as per the EXP guidelines
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Hot zone is full, abundant and creates impact
Zoning
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Zones are positioned according to guidelines and flow with the stores architecture, commercially viable for the market
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Zone adjacencies are correct
Fixture placement
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Fixtures are balanced, compressed and placed appropriately within each zone
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Fixtures are maximised whilst maintaining the essence of the EXP brand guide
Flexing
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Zones are expanded and contracted appropriately based on architecture and inventory levels
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SLT can confidently talk through flexing based off sell thru and sales reports
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BASICS principles are being adhered to
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All zones reflect the current blink test
Standards
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Merchandise is hung / folded appropriately, sized and steamed
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All stack heights are as per the guidelines and maximised to reflect inventory levels
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Store is clean and well maintained ; fitting rooms and till areas are organised
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Lighting is aimed appropriately and no lights are out
Marketing and props
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All banners and POS elements are correct and placed appropriately
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All props and mannequins on the floor are utilised appropriately and well maintained
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Any props not in use are organised in a designated area of the stockroom
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POS is organised and accessible
Visual training
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SLTs have completed the Alshaya visual manual and successfully completed the quizzes
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SLT can confidently talk to BASICS
CSL / Associate behaviours
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Opening CSL is setting the direction, reviewing the plans for the day, completing the staff deployment, daily focus poster and executing the daily checklist prior to trade
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CSL is demonstrating motion with purpose, observing and taking action to impact the customer experience. CSL is constantly aware of what is happening front and back of house and always taking appropriate action
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CSL is performing mid segment updates using SFA to gain understanding of the customer experience through the results and communicating this to team
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CSL is performing CSL handover to prepare the next CSL for a seamless transition into the next segment. CSL should be sharing insight into the customer experience through results and behaviours
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CSL and associate observational checklists are being completed
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Associates are ensuring merchandise is available, sized and organised for the customer to shop
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Associates are able to offer assistance when needed especially at the fitting room
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Associates assigned to the fitting room are demonstrating SHOPPIE behaviours and ensuring they are clean and well organised
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Associates assigned to the cash wrap are demonstrating the SHOPPIE behaviours and ensuring that the area is clean and well organised
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Associates are able to flex between acknowledging customers, maintaining merchandise standards and performing additional roles as needed
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Headsets being utilised effectively to communicate and motivate. They have been deployed in priority order and all working
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Associates are dressed as per the uniform guidelines and reflect the brand
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Associates are greeting 'every' customer
Alshaya specific
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Step into autumn / summer checklists are being completed weekly and retained in the one file
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Last stock loss result / audit result posted on the notice board with an action plan available for review
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All admin files as per the SOP and BOH standards
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Random cash checks are being performed daily and all floats are correct
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SOP folder available and updated
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ARES cards issued to all managers and associates with leavers / individuals on leave deactivated
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Write offs completed and actioned as per the SOP
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Store maintainence book in place, maintained with issues followed up
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Manager on duty
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Visit conducted by
