Store Visit

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

MTD Results

• Making CSAT goal of 86% NON-ASC or 82% ASC

  Yes

  No

  N/A

• Making Ready Now goal of 77%?

  Yes

  No

  N/A

• Making BuyBack goal of 50%?

  Yes

  No

  N/A

• Making Accessory Attachment Rate of $25 per box?

  Yes

  No

  N/A

• Making TEP new goal of 80%?

  Yes

  No

  N/A

• Making TEP upgrade goal of 60%?

  Yes

  No

  N/A

• Making TEP Service goal of 40%?

  Yes

  No

  N/A

Three month trend of metrics results

• Made CSAT goal of 86% NON-ASC or 82% ASC

  Yes

  No

  N/A

• Making Ready Now goal of 77%?

  Yes

  No

  N/A

• Making BuyBack goal of 50%?

  Yes

  No

  N/A

• Made Accessory Attachment Rate of $25 per box?

  Yes

  No

  N/A

• Making TEP new goal of 80%?

  Yes

  No

  N/A

• Making TEP upgrade goal of 60%?

  Yes

  No

  N/A

• Making TEP Service goal of 40%?

  Yes

  No

  N/A

Operation Questions

• Was open sign on and working?

  Yes

  No

  N/A

• Was door to the floor being worked?

  Yes

  No

  N/A

• Were customers being greeted within 10 seconds?

  Yes

  No

  N/A

• Do all employees meet Sprint PR Appearance standards(name tags, grooming, uniform, shoes, belts, and hygiene).

  Yes

  No

  N/A

• Was all required inventory in stock?

  Yes

  No

  N/A

• Were all demo phones on display, powered on, charged, and phones cleared?

  Yes

  No

  N/A

• Is phone inventory date coded correctly and in order?

  Yes

  No

  N/A

• Are all manager deadlines being met?

  Yes

  No

  N/A

• Were all live demo devices active and on the correct account?

  Yes

  No

  N/A

• Was the store Planogram completed?

  Yes

  No

  N/A

• Were all etickets and contracts within compliance?

  Yes

  No

  N/A

• Were any CPNI issues found at the location?

  Yes

  No

  N/A

• Were all required STAR trainings taken by all employees in the time allowed?

  Yes

  No

  N/A

• Was the stores VAD percentage below 40%?

  Yes

  No

  N/A

What was talked about with the store staff?

Any issues the store may have?

TOP Things for the location.

Coaching

• Yes

  No

  N/A

Signature

• Store Manager

  Sign

• Senior Manager

  Sign