Store Visit

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Sales Floor

• Windows clean?

  Yes

  No

  N/A

• Floor cleaned?

  Yes

  No

  N/A

• MyMerch compliant?

  Yes

  No

  N/A

• Sales floor free of orders and trash?

  Yes

  No

  N/A

• Sales floor free of CPNI?

  Yes

  No

  N/A

• All Demos charged with active sim?

  Yes

  No

  N/A

• Accessories all fronted? Any empty pegs?

  Yes

  No

  N/A

• Must playing through rockbot?

  Yes

  No

  N/A

• Associates aware of current promotions?

  Yes

  No

  N/A

• Associate's know their compensation plan?

  Yes

  No

  N/A

• Are we using the essentials tool to quote customers? (Rate plan, T-Mobile one plus, pdp)

  Yes

  No

  N/A

• Are we using the Extra Mile sheet on bill pay and service related customers?

  Yes

  No

  N/A

• Walk out working being completed on any handset sale?

  Yes

  No

  N/A

• Are they completing their TLC Calls? Walk the manager through their TLC calls.

  Yes

  No

  N/A

• Are they completing chargeback calls? Walk the manager through their chargebacks.

  Yes

  No

  N/A

• Are they checking their VIVA audits daily? Walk the manager through their VIVA audits.

  Yes

  No

  N/A

Managers Activities Review

• QuickConnect completed?

  Yes

  No

  N/A

• Schedule completed for two weeks?

  Yes

  No

  N/A

• RSM and RAM completing skills practices on a daily basis?

  Yes

  No

  N/A

• DTAR calls being completed daily?

  Yes

  No

  N/A

• Any OBC lists being worked on?

  Yes

  No

  N/A

• If a mall is there any employee greeting in the hallway?

  Yes

  No

  N/A

• Any current hiring needs? If so when is the next interview day scheduled?

  No Hiring Needs

  Hiring Needs No Interviews Scheduled

  Hiring Needs Interviews Scheduled

• Unclosed credit checks being logged into Viva?

  Yes

  No

  N/A

Back Room

• Back Room clean?

  Yes

  No

  N/A

• Back room clear of old POP and trash?

  Yes

  No

  N/A

• Whiteboard updated?

  Yes

  No

  N/A

• South Central Backroom Updated?

  Yes

  No

  N/A

Performance Review

• Current TTC?

  A

  B

  C

• Trending to BTS Goal?

  Yes

  No

  N/A

• Trending to Feature Revenue Goal?

  Yes

  No

  N/A

• Trending to TFB Goal?

  Yes

  No

  N/A

• Sales Associates with zero @work

  Yes

  No

  N/A

• Outside events planned?

  Yes

  No

  N/A

• Location over 50% accessory attach?

  Yes

  No

  N/A

• Location over 95% connect?

  Yes

  No

  N/A

• Location above NPS and SME goal?

  Over Goal

  Below Goal

• Additional Photos

  Media

• Add signature

  Sign