Store Visit

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Front of house standards

• Correct Window Posters

  Yes

  No

  N/A

• Correct FSDU'S

  Yes

  No

  N/A

• Accessories full and pulled forward

  Yes

  No

  N/A

• Displays dust and smear free

  Yes

  No

  N/A

• Accessories correctly priced

  Yes

  No

  N/A

• Floor and entrance swept and mopped?

  Yes

  No

  N/A

• Uniform and badges correct and smart

  Yes

  No

  N/A

Back of house

• Toilet Area

  Safe

  At Risk

  N/A

• Kitchen, Fridge, Microwave & Sink

  Safe

  At Risk

  N/A

• Bins

  Yes

  No

  N/A

• Back Office Organised and tidy

  Yes

  No

  N/A

• Stock room organised and tidy

  Yes

  No

  N/A

• Routines and Rituals folder filled in and completed daily

  Yes

  No

  N/A

OE

• OE Dashboard Compliance

• CFC Compliance 80%+?

  Yes

  No

  N/A

• Shrink target at or under target?

  Yes

  No

  N/A

Success Measures

• Is store in the top 12 LENI Success measures?

  Yes

  No

  N/A

• Are dashboards on display?

  Yes

  No

  N/A

• Consultants know where they sit on TopGun report?

  Yes

  No

  N/A

• TopGun on display?

  Yes

  No

  N/A

• Team updated on newsletter?

  Yes

  No

  N/A

• Newsletter on display

  Yes

  No

  N/A

Conversion

• Are six weeks of rota up to date and available?

  Yes

  No

  N/A

• Is an up to date perfect rota available and full understood?

  Yes

  No

  N/A

• Weekend working compliance, BM working 3/4 Saturday and 2/4 Sunday?

  Yes

  No

  N/A

• Is store beating winning the weekend NM targets?

  Yes

  No

  N/A

• Recruitment completed to perfect rota plan?

  Yes

  No

  N/A

• What is your perfect rota for the weekend?

Performance culture

• Evidence of morning briefings taking place?

  Yes

  No

  N/A

• Evidence of monthly and six monthly consultant reviews?

  Yes

  No

  N/A

• Probationary reviews completed?

  Yes

  No

  N/A

• Talent matrix complete and up to date?

  Yes

  No

  N/A

• Any active in formal discussions or PiPs in place?

  Yes

  No

  N/A

• In store recognition visible?

  Yes

  No

  N/A

• Evidence of talent development?

  Yes

  No

  N/A