Store Visit

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Sales

• Has budget been broken down hourly from 12pm?

  Yes

  No

  N/A

• Are hourly reads being done from 12pm?

  Yes

  No

  N/A

• Is the Dashboard being actively used?

  Yes

  No

  N/A

• Are the team members aware of the daily budget and have they been informed of the most recent read?<br>

  Yes

  No

  N/A

• If sales, avg $ or IPC are tracking down, what is the Managers focus for the team?

  Yes

  No

  N/A

• Have breaks been scheduled outside of peak trading times?

  Yes

  No

  N/A

Customer Sevice

• Was above benchmark quality service offered to all customers whilst in store?<br>

  Yes

  No

  N/A

• Was tea tasting great and being refreshed as needed?

  Yes

  No

  N/A

• Is current promo being bought to life by team? Does top 10 reflect this?

  Yes

  No

  N/A

• Does team have adequate product knowledge for current promo?

  Yes

  No

  N/A

Stock

• Is someone rostered on to unpack stock?

  Yes

  No

  N/A

• Are correct safety knives being used?

  Yes

  No

  N/A

• When displaying unpack stocked are correct ladders being used in accordance to safety?

  Yes

  No

  N/A

• Are there stock concerns either excess or low?

  Yes

  No

  N/A

• Is VM looking great and enticing customers?

  Yes

  No

  N/A

Wages

• Have rosters total waged budget?<br>

  Yes

  No

  N/A

• Are the rosters posted for the next 2 weeks?

  Yes

  No

  N/A

• Is the daily/monthly wage calculator being used to monitor wage spend daily?

  Yes

  No

  N/A

• Have most recent allocations been communicated to Regional Manager?

  Yes

  No

  N/A

• If currently tracking below sales budget have rostered been adjusted to reflect this?

  Yes

  No

  N/A

• Have the hot spots in the previous weeks conversion reports been diagnosed? Is there action prompted from this?

  Yes

  No

  N/A

Safety and Maintenance

• Have all recent WHS safe tea processes been signed off by team?

  Yes

  No

  N/A

• Are team actively following safe tea process whilst in store? Knives, ladders, hot water, breakages etc

  Yes

  No

  N/A

• Is Hazard identification form current and up to date?

  Yes

  No

  N/A

• Is back room orderly and being maintained?

  Yes

  No

  N/A

• Has current maintenance requested been followed up with appropriate service provider?

  Yes

  No

  N/A

Financials and Security

• A banking bags secured and sealed in the safe?

  Yes

  No

  N/A

• Have recent variances been followed up and report completed?

  Yes

  No

  N/A

• Is banking log completed daily?

  Yes

  No

  N/A

• Has the safe been reconciled in BOS?

  Yes

  No

  N/A

• Is the key register up to date?

  Yes

  No

  N/A

Administration

• Were Product and Managers reports submitted on time and were they detailed?

  Yes

  No

  N/A

• Is weekly post accurate and orderly?

  Yes

  No

  N/A

• Is Yammer being used for templates/documents?

  Yes

  No

  N/A

• Is Manager/Store contributing on Yammer?<br>

  Yes

  No

  N/A