Store Visits MC2019

• Conducted on

  Date

• Prepared by

• Location
  Address

Store Manager 121

• • Have all previous visit objectives been completed

  Yes

  No

  N/A

• • Review Scorecard and document actions

• • Review Specialist Training and document progress

• • Review Store Manager PDP and document progress

On the Floor

• • Has a floor walk been documented and prioritised accordingly ( A,B,C )

  Yes

  No

  N/A

• • Are windows to guideline and the outside of the store clean and litter free

  Yes

  No

  N/A

• • Are colleagues acknowledging customers with a smile and approaching

  Yes

  No

  N/A

• • Are colleagues in uniform, of smart appearance and wearing name badges

  Yes

  No

  N/A

• • Is there a Floor Controller in place

  Yes

  No

  N/A

• • Are all Ipads in use where appropriate

  Yes

  No

  N/A

• • Is Payment Plan prolific in all appropriate departments and training up to date

  Yes

  No

  N/A

Clothing

• • Document worst three performing Departments versus Range Group

• • Does the store have a plan of action and a focus in the floor walk book

  Yes

  No

  N/A

• • Have Best Sellers been identified

  Yes

  No

  N/A

• • Is there evidence of a robust replenishment system

  Yes

  No

  N/A

• • Engage colleague – Have they been briefed and can they outfit build

  Yes

  No

  N/A

• • Document key commercial actions for next visit

H+T

• • Document worst three performing Departments versus Range Group

• • Does the store have a plan of action and a focus in the floor walk book

  Yes

  No

  N/A

• • Have Best Sellers been identified

  Yes

  No

  N/A

• • Is there evidence of a robust replenishment system

  Yes

  No

  N/A

• • Engage colleague – Have they been briefed and can they illustrate perfect partners

  Yes

  No

  N/A

• • Check two promotions – are they launched effectively

  Yes

  No

  N/A

• • Document key commercial actions for next visit

Toys

• • Document worst three performing Departments versus Range Group

• • Does the store have a plan of action and a focus in the floor walk book

  Yes

  No

  N/A

• • Have Best Sellers been identified

  Yes

  No

  N/A

• • Is there evidence of a robust replenishment system

  Yes

  No

  N/A

• • Engage colleague – Have they been briefed and can they suggest a gift for less than £20 for an 18 month old child

  Yes

  No

  N/A

• • Check two promotions – are they launched effectively

  Yes

  No

  N/A

• • Document key commercial actions for next visit

Back of House

• • Is the stockroom laid out in a logical and tidy way to best facilitate replenishment

  Yes

  No

  N/A

• • Is OMS organised and in alphabetical order

  Yes

  No

  N/A

• • Is excess fixturing stored in a safe and tidy manner

  Yes

  No

  N/A

• • Is the staffroom clean and tidy

  Yes

  No

  N/A

• • Do notice boards reflect relevant and current trading activity

  Yes

  No

  N/A

• • Are maintenance issues being dealt with locally wherever possible

  Yes

  No

  N/A

Store Summary / Objectives

• Please state your summary/objectives here

• Completed by

  Sign