Information
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Conducted on
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Prepared by
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Location
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Personnel
Sales Floor
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Is the sales floor clean?
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Are live demo devices charged and working?
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Is the sales floor on compliance with GDC/Mymerch?
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Is there any CPNI/CII that is not secured on the sales floor?
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Are employees within dress code?
Product Knowledge
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Does the store staff understand all ongoing promotions?
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Does the staff know about 3 devices that were picked by the DM? <br>Explain 3 key benifeits
Back Office
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Does the location have SOH for the past month on file?
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Is the back office visit ready?
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Is the Back cage/safe locked?
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Pull 3 random files, are they in compliance with T-Mobile policy?
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Are the registers and change funds being counted?<br>Count the change fund, needs to be $500
Floor Coaching
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Role plays:
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Rep Training:
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Manager Training:
Location numbers per SORT
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Store numbers by cat:
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Action plan by manager:
Maintenance
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Fixed:
Visit Recap
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Recap Items:
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Follow up Items:
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