Information

  • Document No.

  • Store Name

  • Conducted on

  • Prepared by

  • Location

Store Presentation

  • Please Include an Exterior Photo of the Store

  • Was the store exterior well presented and free from rubbish and cobwebs? If no, please explain:

  • Were the exterior doors free to excess marketing materials and hand prints? If no, please explain:

  • Was the interior of the store neatly presented, the tables free of rubbish, rubbish bin not overflowing and drinks fridge fully stocked? If no, please explain:

The Customer Experience

  • Were all staff dressed in full Subway® uniform including shirt, hat, apron and name badge? (Refer to Subway® Uniform Standards)

  • Was the sandwich unit neatly presented and all items stored below the chill line? If no, please explain:

  • Were you acknowledged within 3 seconds of entering the store?

  • What was the name of the team member who served you today?

  • Did the team member suggestive sell extras (Double meat, double cheese, avocado, pineapple, beetroot) whilst making your sandwich today? Please explain what the team member said asked:

  • Please explain what the team member asked:

  • Did the team member verify that you were happy with your sandwich prior to wrapping it?

  • Did the team member offer a suggestive sell (Drinks, cookies or a meal) at the Point of Sale? Please explain what the team member suggested:

  • Please explain what the team member offered:

  • Did the team member offer you a receipt?

  • Did the team member offer a genuine, friendly farewell?

Final Impressions

  • What did you order today?

  • Did you receive the item you ordered today? If no, please explain:

  • Please upload a picture of your sandwich

  • Please upload a picture of your receipt

  • Based on your visit today, would you return to this store?

  • Please explain your answer to the above question:

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.