Information
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
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Select date
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Advisor name
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Transaction type
- paym
- upg
- Payg
- HBB
- repair
- bill payment
- query
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Warm welcome within 30 seconds
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Approached with in 5 mins
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Asked open questions to establish needs
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Learn something about the customer relating to phone usage ie apps/music/sat nav
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Advise of the benefits of EE
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Do a demo before processing the sale, putting the phone in the customers hands
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Demo super fast 4G
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Offer min 2 star/2nd line offers
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Offer share add on simo/MBB/iPad/phone
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Effective clone phone pitch
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Great HBB pitch
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3 accessories put in front of customer and pitched
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Welcome wallet completed
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Phone set up
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NPS question explained
