Anonymous

Support Call

Closure and Updates for Support Calls

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Title Page

Call ID
Site ID
Site Name
Call Issued by
Location
Priority
Engineer

Time on Site
Managers Name
Manager ok For us to Complete Swap?
Details of Issues

Call Details

Any Parts used?
Part Installed
Model
Make
Serial
Asset Tag
Photo of Installed Kit
Part Removed
Model
Make
Serial
Asset Tag
Photo of Removed Equipment
Any Other Parts Used?
Part Installed
Model
Make
Serial
Asset Tag
Photo of Installed Kit
Part Removed
Model
Make
Serial
Asset Tag
Photo of Removed
Details of Resolution

Checks

Are all Tills Functioning?
Details of Issues
Are all Printers Functioning?
Details of Issues
Is Back Office PC Functioning?
Details of Issues

Sign Off

Managers Signature
Comments
Engineer Signature
Is the Call Chargeable
Reason
Photo of Reason why
Comments

Anonymous

Support Call

Closure and Updates for Support Calls

Use this Template

Print as PDF

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.