Pre-Operational Review

  • Conducted on

  • Prepared by

  • Date & Time

  • Location

Task Breakdown

Front Office

Section: 01. Reception Desk Equipment

  • Working Computer with all the following: - Computer user name and password - Software shortcut icon (Hotelogix /PMS) on computer desktop - Hotelogix user name and password - Shift Handover template /file - Computer on auto log-out.

  • Telephone with labelled number connected with live wire (Functioning)

  • Log-book/Shift handover (Manual, Electronic - TBC)

  • Stationery (Pen, etc.)<br>List of stationery to be confirmed

  • Desk & Chair

  • Dustbin & Bin liner

  • Key management system

  • Duty mobile device labelled with phone Number

  • Guest Key drop off box (Labelled)

  • Clean and organized reception area

  • Signages are in place (SC scope): - Finger post - Directional sign (If applicable) - Reception sign

  • QR code / House rules / FAQs /Surroundings, etc.

Section: 02. Guest luggage storage

  • Shelves are in place - Wooden /metal - Not shaking - Heavy duty shelves (If applicable)

  • Items placed on shelves are below the ceiling (half a meter distance) to avoid any hazard

  • Sufficient lighting (covered) - Clear way inside the store - Items visibility is clear - Luggage tags are<br>readable

  • Log-book/Shift handover (Manual, Electronic etc.)

  • HVAC - If Air Conditioning present, temperature is set on 23 degrees

  • Door locks working/ Windows are always closed (if applicable)

  • Cleanliness

  • Pest free

  • Dustbin

  • Luggage room Signage (SC scope)

HouseKeeping

Section: 01. Housekeeping office

  • Working Computer with all the following: - Computer user name and password - Software shortcut icon (Hotelogix /PMS) on computer desktop - Hotelogix user name and password - Shift Handover template /file - Computer on auto log-out

  • Telephone with labelled number connected with live wire (Functioning)

  • Log-book/Shift handover (Manual, Electronic - TBC)

  • Stationery (Pen, etc.)<br>List of stationery to be confirmed

  • Desk & Chair

  • Dustbin

  • Duty mobiles

  • HK office is clean and organized

  • Lost and found log book

  • Lost and found cabinet/drawer lockable

Section: 02. Linen room - Fresh

  • Shelves are in place - Wooden /metal - Not shaking - Heavy duty shelves (If applicable)

  • Items placed on shelves are below the ceiling (half a meter distance) to avoid any hazard

  • Sufficient lighting (covered) - Clear way inside the store - Items visibility is clear

  • Linen is packed in plastic and sealed

  • Linen racks should be labelled as per the items

  • HVAC - AC temp set on 24 degrees (if applicable) - Ventilation system is working

  • Door locks are working / Windows are always close (If applicable)

  • Signages are in place

Section: 03. Linen room - Soiled

  • Sufficient Lightening (covered) - Clear way inside the store - Items visibility is clear

  • Soiled linen trolleys or bags are present

  • Laundry bill book is available

  • HVAC - AC temp set on 24 degrees (if applicable) - Ventilation system is working

  • Door locks are working / Windows are always closed (If applicable)

  • Signage is in place (Accor)

Section: 04. Housekeeping storage

  • Sufficient lighting (covered) - Clear way inside the store - Items visibility is clear

  • Shelves are in place - Wooden /metal - Not shaking - Heavy duty shelves (If applicable)

  • HVAC - AC temp set on 23 degree (if applicable) - Ventilation system is working

  • HK supplies are labelled

  • Items placed on shelves are below the ceiling (half a meter distance) to avoid any hazard.

  • Heavy duty shelves (If applicable)

  • Chemical items are not mixed with other supplies

  • Door locks are working / Windows are always close (If applicable)

  • Cleanliness (Pest Free)

  • Signages are in place (by Accor)

Staff Cafeteria

  • Sufficient lighting (covered) - Clear way inside the store - Items visibility is clear

  • HVAC - Proper ventilation system - AC temp set on 24 degrees (if applicable)

  • Tables and Chairs are available as per operational requirements

  • Ventilation system is working

  • Cleanliness (Pest Free)

  • Windows are always closed (If applicable)

  • Signages are in place (by Accor)

  • Assigned male and female bathrooms for staff

Additional Points

  • Functional Vending machine (if applicable)

  • Guest room door Signages are in place (Except Al Janoub)

  • Drop off and pick up zone signage for call of service (38 properties , SC Scope)

  • Drop off and pick up zone signage for Accor staff (Accor scope)

  • An ERP cage placed (If applicable)

  • WIFI connection is working

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.