Sweeper Customer Follow up calls

• Job Number

• Customer Surname

• Customer Postcode and House Number

• Job Type

  Select Install New Install Existing Moving Home Service Call

  • Install New
  • Install Existing
  • Moving Home
  • Service Call

• Engineer Tech Number

• Conducted on

  Date

• Completed by

Initial Contact

• Was the customer given a ETA via phone the day before ?

  Yes

  No

  N/A

• Did the engineer confirm all the job details before starting any work ?

  Yes

  No

  N/A

• Were there any issues with the customers ETA ?

  No

  Yes

  N/A

Introductions

• Did the engineer introduce himself politely

  Yes

  No

  N/A

• Did engineer go over all the work he/she was about to carry out ?

  Yes

  No

  N/A

Additional Products

• Did the customer have On Demand before the engineer visit?

  Yes

  No

  N/A

• If Above is No did engineer connect On Demand service during visit?

  Yes

  No

  N/A

• If question Above is yes again, did engineer fully explain how to use the On Demand Service?

  Yes

  No

  N/A

• Did engineer promote any further Interactive Services to the customer? (Sky go, Sky +, MySky)

  Yes

  No

  N/A

• Additional Comments

Is customers System working to their satisfact

• Is the customer experiencing any issues with their Sky System?

  Yes

  No

  N/A

• If yes briefly note down issues.

• Does the customer require an additional Visit?

  Yes

  No

  N/A

Customer satisfaction

• Did the customer receive a seg 30 booklet and contact number ?

  Yes

  No

  N/A

• Was customer happy with what work the engineer carried out ?

  Yes

  No

  N/A

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