SwissPSA Corrective Action Plan (CAP)

Abstract: Brief summary of the content and to what reference this CAP was written.

Scope: What does this document address.

Step-by-Step Instructions :

First state the problem you have identified as a strategic problem to work on.

Second start asking “why” related to the problem. Like an inquisitive toddler, keep asking why in response to each suggested cause.

Third ask as many whys as you need to get insight at a level that can be addressed (asking five times is typical). You will know you have reached your final „why“ because it does not make logical sense to ask why again.

It is said that only by asking "Why?" five times successively, can you delve into a problem deeply enough to understand the ultimate root cause. By the time you get to the 4th or 5th why, you will likely be looking squarely at management practices. However, more than five whys may be required for complex
problems.

Initiate corrective action and preventive action
(Who does what, when and due date by adding a Action):
• correction to eliminate problem
• corrective action to eliminate root cause
• preventive action to eliminate potential root cause
• define measurement criteria to evaluate effectiveness