SYDC Reception Checklist AM

Handover with Night Team and Read previous shift reports

Note down any items that need to be actioned during shift

Ensure that music is playing on all levels, and at a suitable volume

Walk around hostel common areas and make sure property is presentable. Always Carry Two-Way Radio

Turn on co-working space lights if required

Check Cinema Room. Open Curtains and turn off Sound System and Projector if on

Check the checkout list on Mews for balances and investigate if required

Advise the Housekeeping Team of any morning extensions

Check Group folder for Group Arrivals

Check all room allocations and ensure that new guests are allocated to appropriate rooms. Check Notes on reservations

Reservation Timeline Management. Tetris bookings

Check Mews for guests who have yet to check out. Prepare the late check-out list

Door knock remaining late check outs. Always Carry Two-Way Radio

Action SYDC inbox emails & Mews messages throughout shift

Action any OTA guest messages. Login details found through LastPass

Tidy Staff Kitchen. Put away dishes from dishwasher/turn on if required

Staff breaks. Always 2 team members on reception at all times if possible.

Check with HSK Supervisor to ensure all clean beds are Inspected in Mews prior to 2pm

Tidy up workstations

Handover with PM Shift Manager/Team. Share feedback and brief on Important Issues