Information

  • Document No.

  • Client / Site

  • Conducted on

  • Prepared by

CUSTOMER SERVICE

  • Telephone list displayed<br>

  • Telephone answered in 3 rings

  • Prompt acknowledgement and smiling

  • Seat covers used

  • Steering wheel cover/gloves used

  • Floor mats used

  • Customer tag filled in and used

  • Torque wrench used and chart displayed

  • Work carried out double checked

  • TV clean and operational

  • Coffee/drinks machine clean and operational with cups available

  • Waiting room / reception clean and tidy

  • Toilet and washroom clean

  • Toilet paper available

  • Soap available

  • Hand drying facility's available

STAFF AND TRAINING

  • Condition of overalls

  • Safety footwear worn

  • Personal appearance

  • Discuss any training needs

  • Has Michelin on-line training been started or completed (retail only)

MOT BAYS

  • Are calibration certificates up to date

  • Brake tester clean and working

  • Headlamp tester clean and working

  • Gas analyser clean and working

  • Pit clean and beam jack present with no leaks

  • VT 9 certificate of authorisation displayed

  • MOT customer information displayed

  • MOT computer clean and dust free

  • Performance reports produced

  • Quality control carried out monthly

  • VT26 displayed and up to date with correct nominated tester(s) listed

ADMINISTRATION AND STOCK

  • Randomly check 10 items of stock

  • Check 10 advice notes for signature and registration

  • Has numerical check of job sheets been carried out?

RAMPS

  • SWL clearly marked

  • Toe trap protectors fitted and functional

  • Return spring operational

  • Electrical connectors sound

WHEEL BALANCER

  • Cut out interlock on hood working

  • Foot brake working

  • Electrical connectors sound

  • Is machine clean and can control and warning signs be seen?

TYRE CHANGER

  • Claws not worn or sharp

  • Bead breaker operational

  • Electrical connectors sound

  • Is machine clean and can control and warning signs be seen?

COMPRESSOR

  • Guards secure

  • Airline OK (no leaks, etc)

  • Oil level OK / service date

  • Water drained off

GENERAL CONDITION

  • PAT testing up to date?

  • Fire exits clear and marked

  • Passageways clear

  • Gas bottles secure in trolley

  • Welding equipment in good order and hoses not perished

  • Hand lamps serviceable

  • Mess room clean and hygienic

  • Floor swept and clean and in good condition

  • Adequate lighting

  • Bins covered and emptied

  • Scrap tyres storage and disposal

  • All stock put away

  • Racking safe and in good order

  • General electrics in good condition

  • Is company smoking policy followed

  • Are all doors secure with correct locks fitted

H & S ADMINISTRATION & PRACTICES

  • Statutory poster Health and Safety Law with up to date details

  • Electric shock first aid treatment poster

  • Certificate of Employers Liability Insurance

  • Notice boards up to date with information

  • Accident book available and in use

  • Equipment register for compressors (service history)

  • Equipment register for ramps (service history)

  • Company H & S policy manual up to date

  • Are customers discouraged from w/shop

  • Are tasks carried out in accordance with risk assessments?

PERSONAL PROTECTION

  • Latex/disposable gloves

  • Dust masks available

  • Safety glasses available and used

  • Welding googles available and used

  • Welding gauntlets available and used

  • Hand cleaner available

  • Barrier cream available

  • Is PPE provided suitable and used

EQUIPMENT AVAILABLE

  • Fire extinguishers available, serviced and access unrestricted

  • Axle stands available

  • Trolley jacks in good order with SWL clearly marked

  • First aid kit available and freshly stocked

  • Qualified first aider on site

  • Eye wash available and in date

  • Ladders and steps in good order

VEHICLE CHECK LIST

  • Registration of vehicle inspected

  • Weekly checks carried out and logged

  • Trolley Jacks and axle stands ok and working (x 2)

  • Air lines

  • Wire brush available for use

  • Ear defenders and eye protection available

  • In line pressure gauges ok and working

  • Torque wrench and air gauge calibration certificates available

  • Is there a no smoking sign displayed in van cab

  • Fitter procedures/insurance folder available

  • Torque wrenches and procedure with data

  • Traffic cones available for use

  • Power bar available for use

  • Reflective jacket BSAU 471 class 3

  • Waterproof clothing

  • Fire extinguisher available

  • First aid kit available and in date

  • Are plug patches available for van/car tyre repairs (available on apaseal list)

  • Cleanliness and graphics

CAR PARKS & GENERAL TIDINESS OUTSIDE

  • Weeds, paintwork, litter, parking, etc

  • Is wheelie bin secured overnight? (Within building or secure compound)

ADMINISTRATIVE PROCEDURES

  • Date of last stock check

  • Are job request sheets used

  • Does the depot have sufficient supplies of the work sheet books

  • Is banking sent to head office on a regular basis

  • Jack maintenance records up to date

  • Managers monthly check sheet completed

  • Racking log up to date

  • Vehicle service logs up to date

  • Tool log up to date

  • Ladder log up to date

  • Staff training log up to date

  • PPE signatures up to date

  • Fire alarm checks up to date

  • Date of last fire evacuation test

  • Are Coshh assessments up to date

  • Are risk assessments up to date

  • Is the fire Risk Assessment up to date

  • Please note that you have 7 days to carry out the rectifications listed, you also have 7 days to notify Trevor by email that the rectifications have been carried out failure to do both may result in disciplinary action been taken

  • Managers signature

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