Team Leader Observations

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Great People

• Is the team leader visible, aware, in control<br>

  Yes

  No

  N/A

• Is there a customer champion in place?

  Yes

  No

  N/A

• Are all colleagues actively approaching our customers?

  Yes

  No

  N/A

• Can a colleague explain the content of the Am or PM briefing (RFTD)?

  Yes

  No

  N/A

• Can the team leader provide documented evidence on coaching He/she has provided a colleague at the start of the shift around their performance?

  Yes

  No

  N/A

• Have all colleagues received their weekly review for their team leader?

  Yes

  No

  N/A

• Can the team leader articulate the days performance?

  Yes

  No

  N/A

• Can a colleague articulate what praise or developmental feedback they have received from their team leader throughout the shift?

  Yes

  No

  N/A

It's an exciting place to be

• Are colleagues wearing passion products?

  Yes

  No

  N/A

• Is there theatre in-store? (Tasteful music playing at a sensible volume)?

  Yes

  No

  N/A

• Can the team leader talk about one of the days success stories?

  Yes

  No

  N/A

It's easy to shop

• Review the RFTD - Check 3 categories to ensure adherence. Have these been conducted with accuracy?

  Yes

  No

  N/A

• Has the store been divided into sections and the team leader assigned AOR's for colleagues on the shift for that day?

  Yes

  No

  N/A

• Are all spinner full, ticketed, clean, with offer roundels attached to appropriate products?

  Yes

  No

  N/A