Information
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Store
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Team members present
Results and Floor Coach
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Has the store activated an @Work customer this month? If yes, how many and are they trending to hit goal?
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Is store Rep Participation above 50%? Specify actual % and any commitments.
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Has store generated any @Work leads this month?
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Is there a floor coach present?
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Is the floor coach leading the @Work conversation and following up with team? If No, specify coaching conversation/action items with leadership.
Knowledge Check/Role Play
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What two questions should you ask EVERY customer to identify an @Work opportunity?
- Do you own a Business?
- Where do you work?
- Personal or business?
- Does not know behaviors, coached and gained commitment.
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Name the three main benefits we offer to our @Work customers along with what they mean.
- 24/7 Business Care - Connects you to a live person anytime of the day
- Free website and personalized email through GoDaddy - T-Mobile pays for you to have a website and email for your business
- Business Family Discount - Up to a $40 discount for your employees when they activate a personal account
- Does not know all three benefits, coached and gained commitment
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Can the associate(s) show you how to use SalesForce?
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Associate Role Play: Have associate complete an entire interaction up to activating in Watson based on skills practice from earlier.
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Leadership Role Play: Have one leader lead a role-play and/or coaching conversation with an associate(s) about what was covered today while you observe.
Store Visit Rating and Notes
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Based on visit, how would you rate this teams ability to be successful in @Work?
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Additional Comments
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Leader Signature
