Title Page
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Team Number :
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Team Manager :
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Conducted on
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Prepared by RM
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Today's Audit is to identify areas that might need further focus to help improve your overall teams performance. There are a number of section throughout this Audit that will require you to provide evidence for review and discussion.
It is important to provide documentation to clearly show performance management is being demonstrated. -
The following section is around managing performance
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Are PDPs typed up on people+
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Can you provide me with an overview of your teams current performance
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How often do you complete performance 121s with engineers below baseline
- Once a week
- Once a fortnight
- Once a month
- Not planned in
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Can you provide evidence of managing underperformance within the team
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Can you provide documentation to support performance management on the following KPIs
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NPS
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Revisits
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STS
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Compliance
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Can you demonstrate how to open an IDD
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Can you please locate How Do I Guides
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Do you use Shine & Chatter regular
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How do you build engagement within your team
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The following section is around safety management
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Do you have copies of safety briefs on your iPad
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Can you demonstrate how to locate H&S briefs through IKnow2
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Can you please locate the regional safety plan
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Can you please locate safety tracker so we can review previous safety audits uploaded
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How do you complete your Home Safe Visits
- I have them planned in
- No plan, just do them as & when
- Leave them until end of quarter
- Get them completed early in quarter
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What process do you use to log escalations
- I don't log them
- I use IAuditor
- Another means
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The following section is around Sky Q, can you please locate the following briefs
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Installation Journey
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Service Journey
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UUID
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Installation of booster
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How comfortable are you around sky Q
- Very confident
- Confident
- I get by
- I find it a struggle
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There are Three Sky Q scenarios that I would like you to review and inform me what action you would take
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After reviewing the above information please see below the recommendations to allow better performance management and avoid further action.
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Team Manager Comments
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Team Manager
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Regional Manager / Auditor
