Team Member Evaluations

• Document No. 1

• Team Member Evaluations

• Chick-fil-A McCalla

• Conducted on Jan. 11, 2017

  Date

• Prepared by Erin Saxton

First Focus Area- Hospitality

• What is the objective of Chick-fil-A's 2nd Mile Service?

  Yes

  No

  N/A

• List three tasks that are performed as part of 2nd Mike Service.

  Yes

  No

  N/A

• List the components of the Core 4.

  Yes

  No

  N/A

• What is a Raving Fan?

  Yes

  No

  N/A

Second Focus Area- Eye for Cleanliness

• Where should towels that are used for ongoing cleaning be stored during the day to help prevent bacterial growth?

  Yes

  No

  N/A

• True of False? When handling trash, Team Members should wear disposable gloves.

  Yes

  No

  N/A

• True or False? Multi-surface cleaner is another name for degreaser.

  Yes

  No

  N/A

• How often should high chairs be cleaned?

  Yes

  No

  N/A

• Why should you not spray any cleaning chemicals on playground equipment when children are nearby?

  Yes

  No

  N/A

Third Focus Area- The Ordering Experience

• What is the first thing a Front Counter Team Member should do when a guest approaches the counter?

  Yes

  No

  N/A

• What are the responsibilities of a Front Counter Team Expeditor (Bagger)?

  Yes

  No

  N/A

• Where should guests (that are NOT dining in) stand after they have had their order taken?

  Yes

  No

  N/A

• Is it necessary to repeat every order back to the guest? Why or why not?

  Yes

  No

  N/A

• True or False? Mobile Orders are less important than dine in and carry out orders.

  Yes

  No

  N/A

Fourth Focus Area- Desserts and Beverages

• True or False? Scooping ice with a foam cup is okay because it is faster than using an ice scoop.

  Yes

  No

  N/A

• What size cup is used to serve a small ice cream cup?

  Yes

  No

  N/A

• When preparing a tea for a guest, you should fill the cup with how much ice?

  Yes

  No

  N/A

• Do we provide any medium size desserts on our menu? If so, what are they?

  Yes

  No

  N/A

• Is it important to press the dimples on the lids of the drinks you prepare? Why or why not?

  Yes

  No

  N/A

Fifth Focus Area- Bagging

• True or False? Team Members must be careful to avoid accidental bare hand contact with food.

  Yes

  No

  N/A

• Why is it important to notify guests when there will be an extended wait for their order?

  Yes

  No

  N/A

• Why is it important to bag cold and hot food separately?

  Yes

  No

  N/A

• Before handling out any food to a guest, the bagger should always do what to make sure the order is assembled correctly?

  Yes

  No

  N/A

Sixth Focus Area- Drive Thru and Face-to-Face

• True or False? It is okay to rush guests if the drive thru line is very long.

  Yes

  No

  N/A

• A Team Member should accept up to how many orders per car?

  Yes

  No

  N/A

• True or False? To improve speed of service in the Drive-Thru, the Order Taker should not take the time to read back the order?

  Yes

  No

  N/A

• Should a team member wait until the guest at the speaker give their complete order before entering any items into the register? Why or why not?

  Yes

  No

  N/A

• In Face-to-Face ordering, using IPOS makes order taking efficient and easy because it does what?

  Yes

  No

  N/A

• What information is needed from every guest during Face-to-Face? (List 4)

  Yes

  No

  N/A