Achieving Individual Sales Targets
5 - 115% and above to target
4 - 110% to 114% to target
3 - 100% to 109% to target
2 - 91 to 99% to target
1 - 90% and below to target
Customer Service and Selling (Based on the daily evaluations done by Leaders - Benchmark: 90%
Select
Consistently exceeds contracted expectations.
Achieve and at times exceeds contracted expectations
Achieve contracted expectations
Occasionally meets contracted expectations
Consistently does not meet contracted expectations
Consistently exceeds contracted expectations. Achieve and at times exceeds contracted expectations Achieve contracted expectations Occasionally meets contracted expectations Consistently does not meet contracted expectations
Merchandising/Housekeeping/Replenishment (Based on daily floor walks, Ops visit reporting and checks) - Benchmark for OPS stores visits: 85%
Select
Consistently exceeds contracted expectations.
Achieve and at times exceeds contracted expectations
Achieve contracted expectations
Occasionally meets contracted expectations
Consistently does not meet contracted expectations
Consistently exceeds contracted expectations. Achieve and at times exceeds contracted expectations Achieve contracted expectations Occasionally meets contracted expectations Consistently does not meet contracted expectations
Knowledge and Implementation of Promotions and Price Changes
Select
Consistently exceeds contracted expectations.
Achieve and at times exceeds contracted expectations
Achieve contracted expectations
Occasionally meets contracted expectations
Consistently does not meet contracted expectations
Consistently exceeds contracted expectations. Achieve and at times exceeds contracted expectations Achieve contracted expectations Occasionally meets contracted expectations Consistently does not meet contracted expectations
Training (Learning bites completion/Ownership of own development) - Benchmark for learning bites: All Learning Bites completed before cut-off.
Select
Consistently exceeds contracted expectations.
Achieve and at times exceeds contracted expectations
Achieve contracted expectations
Occasionally meets contracted expectations
Consistently does not meet contracted expectations
Consistently exceeds contracted expectations. Achieve and at times exceeds contracted expectations Achieve contracted expectations Occasionally meets contracted expectations Consistently does not meet contracted expectations
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Gerhard Devilliers
Team Member Performance Review - duplicate
To be completed monthly with each team member by store leaders/To be completed by Operations when visiting stores
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