TEAM S0304 Operational Performance

• Engineer

• Conducted on

  Date

• Prepared by

Operational Performance

• Operational Performance Targets
  Target. Trigger
  Completions 96%. 88%
  Revisits. 2% 3.5% (across 30 days)
  CSAT. 95. 89
  ON DEMAND. 50%. 40% (across all three areas)
  MFT COMPLIANCE. 100%. 75%
  STB COMPLIANCE. 96%. 75%

• Below Data Is From Week

• To Week

Engineers Figures

• Completions

• Revisits

• CSAT

• ON DEMAND (ACROSS ALL THREE AREAS)

• MFT COMPLIANCE

• STB COMPLIANCE

• Additional screenshots

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• Additional Information

Actions set by Team Manager & Engineer

Additional Support & Coaching

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