Title Page
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Venue
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Conducted on
Sign Off
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Prepared by
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Duty Manager
Approaching the venue
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Is the venue well lit on approach?
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Is approach free from any obvious maintenance issues - eg broken tiles, cracked glass panes, missing door handles, peeling paint etc?
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Is signage illuminated and in good order? (no missing letters, discolouration etc)
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Is the external area clear of weeds, cigarette butts and general litter? (has it been swept this morning)
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Is site A-board in good order?
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Are there illuminated poster frames/messaging boards?
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Is all POS in date and relevant?
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Are Reasons To Visit Clearly Displayed as external messaging?
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Walking past this venue would you be tempted to visit?
Entering the Venue
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Are there door stewards on duty?
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Are they dressed in uniform with SIA badge on display?
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Are they welcoming guests on entry?
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On entering the venue are local ROTW, 1 food message and 1 drink message evident?
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Is the Duty Manager easily identified and dressed in smart casual wear?
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Is there a manager leading the shift?
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Is the manager on the floor and on hand to deal with any customer queries?
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Is the manager able to discuss the days bookings?
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Are customers acknowledged on entering to the venue if visible to team members?
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Are all team members in uniform? Do they look smart and sharp and on Brand Standard?
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Is there a shift plan available?
Atmosphere
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Are lighting levels appropriate for the time of day?
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Are all light bulbs working?
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Are all TV's working and on?
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Are TV's showing relevant sport or advertising?
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If commentary is playing, is it audible for the whole venue?
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Is the music at the correct level? (during the day - music is distinguishable above the sound of people talking ie you can hear them speaking but not what they are saying if they are over 10ft away)
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Is the temperature appropriate? eg are customers sitting with multiple layers on or is it too warm
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Is Venue free from any obvious unpleasant odours?
Internals - floor
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Is the floor clear of empty glass and tableware?
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Are any available tables wiped and reset ready for the next customers?
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Are all menus displayed as per policy, clean and in good order? Eg no dog ears, rips, discolouration
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Do all menu blocks display a prompt to order on APP with QR code?
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Is all furniture in good repair? No ripped seating, broken chairs, wobbly tables.
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Are table and chair legs clean and dust/debris free?
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Are all light fittings dust free and in good repair?
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Is decoration in good order? (no pealing paint work, no holes in the walls)
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Are all poster frames/POS in use with relevant posters?
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If condiment caddys are stored in a public area, are they clean and presentable?
Internal Bar
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Is all visible glassware clean and sparking?
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If the bar has overhead glass racks are they lit with LEDs?
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Are all beer taps badged, clean and lit?
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Are all taps clear of glassware with glasses on them to signify they are OOS?
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Are we marketing craft beer via Pourwall?
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Are all Craft taps in operation?
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Are tasting notes available either Physical or Digital?
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Are only premium products or upsells being promoted on the bar?
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Are all displays clearly merchandised, is it obvious what we are promoting?
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Do displays have soft touches eg are they lit or accompanied by foliage etc
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Are fridges stocked appropriately with labels facing forwards and no gaps?
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Are fridge lights on? Windows clean and presentable?
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Is the bar clear from spillages/has it been wiped recently?
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Are visible area's of the bar clean and in good condition?
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Are all bar light fittings working correctly?
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Is the bar clear of any detritus and personal items? (eg staff clothing)
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Do till screens work correctly?
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Are 100% of guests being asked "Do you or anyone in your party have an allergy?
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Are there enough PED's? (are customers have to wait to use PED's)
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Submit an image of the bars merchandising
Toilets
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Are Gents, Ladies and Accessible toilets free from any unpleasant/overpowering odours is the toilet vestibule or toilets?
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Is it well lit?
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Are the toilets well signposted?
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Are all sanitary machines in good working order with no graffiti?
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Are all toilet roll holders working and stocked?
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Are all soap dispensers working and stocked?
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Are all cubicles free of grafitti?
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Are cubicles in good condition?
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Are all locks working?
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Is hot water available?
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Are all mirrors free from damage?
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Are all hand dryers working?
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Are tiles below hand dryers free from mould?
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Are all vanity units free from damage?
Garden Spaces
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is there an outside space?
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Is the garden space free from weeds?
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Are available tables clean and wiped?
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Do all Tables display a prompt to order on App with a QR code?
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Have ashtrays been empty and wiped after use?
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Is all lighting working?
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Are all heat lamps working?
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Is the garden in good repair? walls and structures
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Is furniture in good repair? No peeling paint or damage
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Is all paving secure? ie no loose paving
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Are all drain covers secure and well fitting?
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Is there an outside bar?
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Is the bar set and merchandised?
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Does the bar prompt to order on App with QR code?
Fame points and Pride
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Has anything stood out as excellent on your visit, please take photo so we can share best practise?
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What?