Title Page
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
Customer
Customers recommend us and rate our service as excellent
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Service Leadership Overall Rating
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Role models and leads great service, coaches colleagues on where they can improve their personal service
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Is a customer advocate, striving to ensure that the store is a great place to shop by managing queue length, congestion, retail standards, availability, health and safety and that the overall customer experience is 5 star
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Confidently describes store performance and their contribution to this
People
Colleagues recommend us as a great place to work and shop
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WMTY/Team Leadership overall rating
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Strives to deliver a great place to work for colleagues by being warm and approachable in their interactions
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Supports the store manager in delivering culture change and the store vision to colleagues to further improve WMTY and helps to keep this alive
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Is an advocate of the store and of the Tesco brand
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Confidently describes store performance and their contribution to this
Community
Customers believe we add value and contribute to the local community
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Charity and Community overall rating
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Gets involved with fun at work and encourages others to do the same
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Supports the stores charity work and encourages others to do the same
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Is an advocate of the store and it's role in the community and confidently engages colleagues and customers to support this
Control Stock
Delivering accurate routines and processes to support the store in delivering waste, availability and profit
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Control Stock overall rating
Better Waste Routines
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Delivers a minimum of 15% OOC, 10% DAM and 75% RTC consistently
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Delivers a minimum of 90% Better Waste Routines consistently
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Ensures that all waste processes are followed accurately every day to minimise waste build up, risk to brand perception and risk of prosecution (OOC on shopfloor)
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Confidently describes store performance and their contribution to this
Sales Based Availability
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Delivers 95% SBA consistently and coaches colleagues on where to focus in order to ensure strong customer availability
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Confidently describes store performance and their contribution to this
Control Costs
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Control costs overall rating
Shrinkage, Security and Lockdown
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Completes security six daily and ensures that all lockdown routines are followed to minimise shrinkage and security threats
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Contributes ideas to help minimise shrinkage. Engages and coaches colleagues around shrinkage and security threats
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Confidently describes store performance and their contribution to this
Supports the Cash Admin clerk to code exceptions and complete critical cash routines
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Supports the cash admin to ensure that all cash routines are followed correctly to deliver cash loss to budget and minimise potential errors and internal theft
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Does not add additional unauthorised overtime to the schedule to ensure that store doesn't overspend the allowed forecast
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Ensure that overtime is filled in a timely manner and that exceptions are resolved on the HRAM system so that colleagues are paid correctly
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Confidently describes store performance and their contribution to this
Grow Sales
Ensures that the right processes and routines are carried out whilst Duty Manager to enable to store to grow sales
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Grow Sales overall rating
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Contributes ideas to grow sales in store
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Ensures that merchandise plans are implemented right, first time, on time
Store Standards
Delivers minimum 7/10 store standards consistently to ensure that the store is a great place to work and shop
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Store Standards overall rating
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Completes the Convenience Score on every shift generating high quality next steps to resolve issues and owns the plan to fix issues. Hands over issues to the next Duty Manager
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Delivers all Safe and Legal routines protecting the safety of colleagues and customers and to protect the Tesco brand
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Stands over all Price Integrity routines whilst on shift and ensures every product has the correct label and POS
Personal Development
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Personal Development overall rating
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All next steps from the previous 121 have been completed or are in progress and likely to be completed to timescale
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Can clearly describe their edges and what they are working on
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E-Learning is up to date and is signed on their training record card and MyRole pack.<br><br>Workshops have been attended where necessary and they are validated on KYS for Express Management
121 Sign Off
121 overall rating
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Your overall performance rating for this 121 is
Shift Leader Comments
Store Manager Comments
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Shift Leader Signature
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Store Manager Signature
