Tesco Operations Audit

The declared value on the weekly finalisation report for the following safes is within company guidelines and the store manager has signed against this section on the report as confirmation of their review. There are next steps for any safes exceeding these values. These are followed up the following week to ensure cash in store values are minimised.

The daily finalisation reports for each day of the two weeks have been reviewed and signed at each section as stated below by the service manager and store manager. All differences have been reviewed for:<br>- safe shorts and overs<br>-till shorts and overs<br>- lottery and scratchcards<br>When reviewing the scratchcard reconciliation, where a physical count has not been undertaken and it reports as zero there must be a next step reported to that section with regard to any follow up required.

Where the closing end of week till floats for all tills (except self service) reported on the till checks report for Sunday night/ Monday morning, exceeded £300, exceptions have been highlighted and next steps to reduce the float are written on the report or in the cash office safe and legal record. This will ensure minimum cash holding in the tills at the end of week

All products over £20 are being reconciled to the refund slip by a duty manager to ensure the product existed

The cash, bank and lottery reports are available in the cash office filling for the last two periods and have been signed in the signature section of the report (2nd page when printed) by the service manager in each week under review. All weekly differences over the weekly budget (+ or -) value have notes captured on the notes section of the report as evidence of review and follow up. Additionally, the store manager has also reviewed and signed these for the previous period.

The required weekly cash office safe, main safe and checkout safe declarations have been completed in each of the last two weeks by the relevant manager.

The store manager has undertaken their periodic safe declarations on the cash office, main and checkout safe.

Cash postings are undertaken as soon as £20000 is reached.

The colleague trend analysis forms are being completed accurately for each discrepancy where the till result from the daily finalisation report shows movement of £10 or more.

The next steps tracker is competed when a discrepancy equal to or greater than £10 is identified. Every next step has a date of issue occurring and the colleague operator number recorded. The till number, time and discrepancy are detailed in the reason for interview section and the who and when dates have been correctly completed.

Checkouts, services. If not completed, the relevant manager has recorded next steps on the next steps tracker.

All interviews marked as completed on the next steps tracker RP2K226 are supported by a CA interview form RP2K224. The interview form has been signed by the CA and manager.

The store manager has confirmed all cash discrepancies of £10 and over and have been tracked and next stepped correctly. All next steps have been completed within 2 weeks of the issue occurring and this so shown on the yellow copy of the tracker. The relevant week on the store managers safe and legal record has been completed and if red next steps are recorded.

From a random review of the last 7 days, there is evidence that safes are counted and confirmed on the cash management screen under dual control?

From a random review of CCTV from the last 7 days, there is evidence that safe transfers to the securicor safe have been carried out under dual control?

Any products on the price verify error report have a sel price less than selling price have been coded as illegal and have the illegal label attached, and endorsed as all correct and signed by the colleague that completed the check

All illegal products have been re-scanned, a new zero price verify report is attached to the original and has been signed by the colleague who completed the check

Price verification has been completed in line with the process

Counter and customer scale checks have been completed each Monday in both weeks under review and all requirements for completion have been met.

The area scales weekly report (TB340.1) has been printed, issues on Monday and has been checked to the counter pos, ensuring the correct prices have been ticked and not stocked lines reported as NS,NA or discontinued. Reports must be signed by counters colleagues as evidence of completion.

A zero legal labels remaining report has been printed each day from the workload management screen and signed by the price integrity colleague and duty manager.

There are no price increases outstanding on the sel exceptions report TB215

All other exceptions on the TB215 dated two dates or more previous to action on date in the report have an explanation or an action in the report or there is a next step on the safe and legal record.

There is evidence that the price integrity manager has reviewed and signed the sel exceptions report TB215

The total price errors report RP1525 Monday to Sunday is reconciled to the department refund report weekly. The correct quantity and value from the refund report has been recorded and differences identified.

The checkout manager is recording each double scan and incorrect plu price error on the price error coaching tracker

Each personnel file has the latest terms and conditions on file for each colleague selected (critical)

All colleagues who started after 1/05/2004 who are not visa holders have the correct documentation under the right to work policy (critical)

Colleagues listed on the visa holders report have the correct right to work documentation on file (critical)

All colleagues with limited leave to remain in the uk (employed on or after 29/02/2008) have documents which have not expired, or if they have expired, have provided evidence that they have made a new application for leave to remain prior to their old permission expiring (critical)

There is an international student checklist held in the personnel file of each international student (critical)

International students do not exceed the hours they are allowed to work (critical)

All child workers have the correct documentation (critical)

The stores update report has been printed and every entry has been reconciled to source documentation and signed by the compliance manager as evidence of review

Permanent amendments recorded on the stores update report are support by a permanent amendment form

Permanent amendments have been authorised by management

Permanent amendment forms being used by the store are the standard company version

Staff registers are printed weekly, distributed, reviewed, signed off by the relevant team manager or team support and returned to wages.

Premium reports have been printed, reviewed and signed off by the compliance manager

A screen print from the ETHAF has been printed and signed off by the compliance manager

The wages clerk has completed the required bronze wages training

The wage clerk has completed the required silver wages training

Team managers have completed the required time and attendance training

The compliance manager has completed the required time and attendance training.

All spirits(excluding pre-mixed) and champagnes over £10 in value are tagged

All health and beauty products over £10 in value are tagged

All games, ink cartridges and memory cards over £10 in value are tagged

Checkout de-taggers are locked when the till is not in use

Door alarms are activated

All EAS gates are operational

Colleagues have reviewed the unusual suspects did and there is evidence of this training through signing off their TRCs

The moneygram daily activity reports are printed and retained for the weeks under review.

All moneygram activity has been processed through the tills

All moneygram send transactions reconcile to the daily activity reports

All money gram exceptions noted through the previous tests have been scored red with next steps captured

The cash deposit reports (TB171.01) have been printed and retained for the weeks under review

The cheque deposit reports (TB071.01) have been printed and retained for the weeks under review

The values in the cash deposit reports (TB171.01) reconcile to the values on the cash deposit slips

The values on each line on the cheque deposit reports (TB071.01) reconcile to the values on the cheque deposit slips

All cash and cheque deposit slips have been signed by the customer

Customer service desk colleagues have completed the required Tesco bank training

Cash office colleagues have completed the required Tesco bank training