Information
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
23.1 - INCIDENT MANAGEMENT (BASE)
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Procedures must be in place to manage all incidents and potential emerging issues which could affect food safety, legality and quality
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Procedures should include:
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Disruptions to distribution, water and energy supplies, labour and communications
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Fire, flood and other natural disasters
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Sabotage and malicious contamination
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Vandalism and terrorism
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Food safety, legality and quality issues
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The likelihood of the occurrence of the above issues must be risk assessed
23.2 - CONTACTS (BASE)
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Key contact information must be maintained including:
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Internal contacts (in and out of hours)
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Customers (in and out of hours)
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Suppliers (raw materials and services)
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Government / enforcement bodies
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Certification bodies / schemes
23.3 - COMMUNICATION (BASE)
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A communication plan must be in place to manage potential incidents
23.4 - RECALL PLAN (BASE)
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Each site must have a recall plan in the event that food safety or legality is in doubt
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The procedure must include in detail:
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How to report an incident to Tesco
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The full process of traceability identifying key points in production and distribution
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How product will be withdrawn or recalled from distribution and sale
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All affected products must be located within 4 hours of the withdrawal / recall being started
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Reconciliation of product must be verified against production records
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The withdrawal / recall of Tesco brand products from Tesco stores will be managed by Tesco
23.5 - TRAINING (BASE)
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There must be a trained incident management / recall team with named deputies
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There must be contactable cover at all times
23.6 - MOCK RECALL / INCIDENT (BASE)
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A mock recall/incident must be undertaken to test the effectiveness of, and the incident management teams understanding of, the recall plan and incident management procedures (minimum annually)
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The results of the test must be investigated and where corrective action is required this must be implemented
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The recall plan must be tested outside of normal office hours at least every two years
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Site retains all records as evidence of completing mock incident challenges and not just a summarised outcome
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Mock recall is not confused with traceability - the mock recall process is to test effectiveness of procedures
23.7 - REVIEW (BASE)
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The detail contained within the recall plan / incident management procedures e.g internal and external contact details (including Tesco specific contact details) must be reviewed minimum annually. This can form part of the undertaken mock recall / incident undertaken
