Title Page

  • Location

  • Conducted on

  • Prepared by

Front Externals

  • Car park tidy / free of weeds

  • Exterior lights working

  • All windows clean

  • Are the windows uncluttered

  • Is the brass clean

  • Menu board tidy

  • A Boards neat and well presented

  • A Boards have appropiate messages

  • If Pub shows sport is it advertised

  • Is the signage looking good, clean and well maintained

  • Is the paint work in good condition

  • Garden Maintained / Tidy

  • Are the borders free of weeds and looking well looked after

  • If there are flowers are they looking good, alive and well tended

  • Is the outside furniture in good condition

Welcome

  • Were you given a warm and friendly welcome to the bar

  • Were the staff well presented

  • If there is a queue were you acknowledge, nod, chat etc

  • Were you served in a reasonable amount of time , given the level of trade

  • Were you served in turn

  • Did you feel the staff were doing their best to be swift if busy

Trading Area

  • Are the lights on and working

  • Is the inside well lit and at a comfortable temperature

  • If the weather is appropriate are the fires (s) lit

  • Is the inside tidy, floor clear of litter and surfaces free of dust

  • Is the internal decor well maintained

  • Are the fixtures and fittings clean and good order

  • Is the AWP operational

  • Are promotions clearly advertised

  • Are the menus neatly presented

  • Are the wine lists neatly presented

  • Is the back bar clean and polished

  • Are the tables clean and unsticky

Toilets

  • Clean and Tidy

  • Channel blocks or whiffaway

  • Hand dryers working

  • cubicle locks present and working

  • Are promotions being advertised

Drinks Offer

  • is there a good range of beers, ales and lagers

  • is there a good range of bottled Beers / Ciders / RTD's

  • Is there a good choice of wine / wine by the glass

  • Is there a good choice of adult soft drinks

  • Is there a interesting range of spirits

  • Is the staffs knowledge of Ales and Wine good

  • Did the staff recommend a drink

  • Was a premium drink / upgrade offered

  • Were additional drinks offered

Food Offer / Service

  • Is the staff knowledge of food good

  • Do Staff recommend a dish

  • Do staff offer additional food during order, i.e sides / Deserts etc

  • How long after being seated was your order taken

  • Was this appropiate

  • How long after ordering did you food arrive

  • Was this appropiate

  • Did the food arrive together

  • Was the food delivered with a smile and some words e.g enjoy your meal

  • If any delays, were these communicated to you

  • Did staff make a check back

  • Were plates cleared promptly when you had finished

  • Are any problems dealt with instantly and to your satisfaction

  • Is the food as advertised on the menu

  • Did the menu had good choice / variety to choose from

  • Is the menu appropriate for the style of pub / profile of customers

  • Does the food look good on the plates

  • Does the food taste good

  • Is the food a good portion size

  • Is the food good value for money

  • Is the crockery, condiments etc, suitable for the style of pub / customer profile

Marketing

  • Are appropriate and up to date marketing messages on posters / blackboards indoors

  • Is Facebook page posting 3 - 5 appropriate messages per week

  • Is the Website up to date

  • Is the Pub in the top ten pubs for the area on TripAdvisor

  • Are the Google details correct for the Pub

Rear outside Area

Rear Outside Area

  • Is the garden in good Condtion

  • Are the borders in good condition

  • Are any planters well mainted / free of cigerette buts

  • Are hanging baskets well maintained

  • is the furniture in good condition

Leaving

  • Did you feel the service was personal with good interaction from the pub team

  • Did the staff genuinely seem to care about the service

  • Did you leave feeling valued

  • Was there a obvious person in charge managing the pub

Summery

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Signature

  • BDM

  • Tenant

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.