The Customers View

• Location

• Conducted on

  Date

• Prepared by

• Car park tidy / free of weeds

  Yes

  No

  N/A

• Exterior lights working

  Yes

  No

  N/A

• All windows clean

  Yes

  No

  N/A

• Are the windows uncluttered

  Yes

  No

  N/A

• Is the brass clean

  Yes

  No

  N/A

• Menu board tidy

  Yes

  No

  N/A

• A Boards neat and well presented

  Yes

  No

  N/A

• A Boards have appropiate messages

  Yes

  No

  N/A

• If Pub shows sport is it advertised

  Yes

  No

  N/A

• Is the signage looking good, clean and well maintained

  Yes

  No

  N/A

• Is the paint work in good condition

  Yes

  No

  N/A

• Garden Maintained / Tidy

  Yes

  No

  N/A

• Are the borders free of weeds and looking well looked after

  Yes

  No

  N/A

• If there are flowers are they looking good, alive and well tended

  Yes

  No

  N/A

• Is the outside furniture in good condition

  Yes

  No

  N/A

• Were you given a warm and friendly welcome to the bar

  Yes

  No

  N/A

• Were the staff well presented

  Yes

  No

  N/A

• If there is a queue were you acknowledge, nod, chat etc

  Yes

  No

  N/A

• Were you served in a reasonable amount of time , given the level of trade

  Yes

  No

  N/A

• Were you served in turn

  Yes

  No

  N/A

• Did you feel the staff were doing their best to be swift if busy

  Yes

  No

  N/A

• Are the lights on and working

  Yes

  No

  N/A

• Is the inside well lit and at a comfortable temperature

  Yes

  No

  N/A

• If the weather is appropriate are the fires (s) lit

  Yes

  No

  N/A

• Is the inside tidy, floor clear of litter and surfaces free of dust

  Yes

  No

  N/A

• Is the internal decor well maintained

  Yes

  No

  N/A

• Are the fixtures and fittings clean and good order

  Yes

  No

  N/A

• Is the AWP operational

  Yes

  No

  N/A

• Are promotions clearly advertised

  Yes

  No

  N/A

• Are the menus neatly presented

  Yes

  No

  N/A

• Are the wine lists neatly presented

  Yes

  No

  N/A

• Is the back bar clean and polished

  Yes

  No

  N/A

• Are the tables clean and unsticky

  Yes

  No

  N/A

• Clean and Tidy

  Yes

  No

  N/A

• Channel blocks or whiffaway

  Yes

  No

  N/A

• Hand dryers working

  Yes

  No

  N/A

• cubicle locks present and working

  Yes

  No

  N/A

• Are promotions being advertised

  Above Urinals Yes

  Above Urinals No

  On the backs of doors yes

  On backs of door No

• is there a good range of beers, ales and lagers

  Yes

  No

  N/A

• is there a good range of bottled Beers / Ciders / RTD's

  Yes

  No

  N/A

• Is there a good choice of wine / wine by the glass

  Yes

  No

  N/A

• Is there a good choice of adult soft drinks

  Yes

  No

  N/A

• Is there a interesting range of spirits

  Yes

  No

  N/A

• Is the staffs knowledge of Ales and Wine good

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Did the staff recommend a drink

  Yes

  No

  N/A

• Was a premium drink / upgrade offered

  Yes

  No

  N/A

• Were additional drinks offered

  Yes

  No

  N/A

• Is the staff knowledge of food good

  Yes

  No

  N/A

• Do Staff recommend a dish

  Yes

  No

  N/A

• Do staff offer additional food during order, i.e sides / Deserts etc

  Yes

  No

  N/A

• How long after being seated was your order taken

• Was this appropiate

  Yes

  No

  N/A

• How long after ordering did you food arrive

• Was this appropiate

  Yes

  No

  N/A

• Did the food arrive together

  Yes

  No

  N/A

• Was the food delivered with a smile and some words e.g enjoy your meal

  Yes

  No

  N/A

• If any delays, were these communicated to you

  Yes

  No

  N/A

• Did staff make a check back

  Yes

  No

  N/A

• Were plates cleared promptly when you had finished

  Yes

  No

  N/A

• Are any problems dealt with instantly and to your satisfaction

  Yes

  No

  N/A

• Is the food as advertised on the menu

  Yes

  No

  N/A

• Did the menu had good choice / variety to choose from

  Yes

  No

  N/A

• Is the menu appropriate for the style of pub / profile of customers

  Yes

  No

  N/A

• Does the food look good on the plates

  Yes

  No

  N/A

• Does the food taste good

  Yes

  No

  N/A

• Is the food a good portion size

  Yes

  No

  N/A

• Is the food good value for money

  Yes

  No

  N/A

• Is the crockery, condiments etc, suitable for the style of pub / customer profile

  Yes

  No

  N/A

• Are appropriate and up to date marketing messages on posters / blackboards indoors

  Yes

  No

  N/A

• Is Facebook page posting 3 - 5 appropriate messages per week

  Yes

  No

  N/A

• Is the Website up to date

  Yes

  No

  N/A

• Is the Pub in the top ten pubs for the area on TripAdvisor

  Yes

  No

  N/A

• Are the Google details correct for the Pub

  Yes

  No

  N/A

Rear Outside Area

• Is the garden in good Condtion

  Yes

  No

  N/A

• Are the borders in good condition

  Yes

  No

  N/A

• Are any planters well mainted / free of cigerette buts

  Yes

  No

  N/A

• Are hanging baskets well maintained

  Yes

  No

  N/A

• is the furniture in good condition

  Yes

  No

  N/A

• Did you feel the service was personal with good interaction from the pub team

  Yes

  No

  N/A

• Did the staff genuinely seem to care about the service

  Yes

  No

  N/A

• Did you leave feeling valued

  Yes

  No

  N/A

• Was there a obvious person in charge managing the pub

  Yes

  No

  N/A

Summery

• undefined

• BDM

  Sign

• Tenant

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