Information
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Store
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Conducted on
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Assessor
PSISS
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1. Outside entry area inviting,clean, litter free and signage lit.
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2. Drivers driving safely, parking sensibly and displaying hustle.
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3. Great customer view - staff adhering to to all procedures including no chewing gum and no drinking in customer view.
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4. Staff behaving professionally and interacting with customers.
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5. Shift manager vocal and taking leadership of the store.
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6. Customers being greeted immediately, phones being answered in two rings.
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7. Customers being given accurate wait/delivery times.
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8. H.T.A implemented.
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9. Drivers door/back door locked.
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10. Tills assigned and under £100.
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11. Product quality of a high standard on the hot rack and coming out of the oven.Attach pictures and perform a random cut test.
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12. Product quality to a high standard on the cut table and at the end of the make line. Team members giving relevant feed back.
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13. Oven tender aware of sell and remake criteria.
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14. Dough proofed,well managed and sauce procedures being followed.
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15. All staff present and correct according to schedule.
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16. All food items in stock.
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17. Game plan in place and being adhered to.
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18. Drivers conducting cash drops ? - drivers checklist signed and up to date.
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19. Great uniform and grooming standards.
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20. General store cleanliness.
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21. What are the staff doing during down time.
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22. Are all phone lines working ? Also check web orders are being received.
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23. Is the shift being run with honesty and integrity.Any service manipulation.
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24. Appropriate and relevant feed back being given to team by the manager.
