The Mill First Draft

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Location
  Address

Outside Appearance

• Storefront free of trash and debris?

  Yes

  No

  N/A

• Front door glass clean and smudge-free?

  Yes

  No

  N/A

• Approved signage is in good condition?

  Yes

  No

  N/A

Inside Appearance

• Floors clean and free of debris?

  Yes

  No

  N/A

• Trash cans at acceptable levels?

  Yes

  No

  N/A

• Tables spaced appropriately and clean?

  Yes

  No

  N/A

• Chair and table legs clean and in good repair?

  Yes

  No

  N/A

• Decor dust-free and well-maintained?

  Yes

  No

  N/A

• Relevant permits are posted and in clear customer view?

  Yes

  No

  N/A

• Lighting is at appropriate levels?

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Music is at correct volume and on appropriate station?

  Yes

  No

  N/A

• Bus tubs not overly full? Emptied at decent intervals?

  Yes

  No

  N/A

• Is the sugar/creamer are kept clean, stocked and organized?

  Yes

  No

  N/A

Front Counter

• Counter is clean and free of clutter?

  Yes

  No

  N/A

• Customer view behind counter is clean?

  Yes

  No

  N/A

• No visible sign of staff food or drinks?

  Yes

  No

  N/A

• Staff is appropriately attired according to Mill standards?

  Yes

  No

  N/A

Retail

• Are the retail shelves full?

  Yes

  No

  N/A

• Items organized by area?

  Yes

  No

  N/A

• Coffee jars clean, clearly labeled, and filled to the appropriate levels?

  Yes

  No

  N/A

• Tea jars clean, clearly labeled, and filled to the appropriate levels?

  Yes

  No

  N/A

• Candy jars clean, clearly labeled, and filled to the appropriate levels?

  Yes

  No

  N/A

Bar

• Is the glassware smudge-free?

  Yes

  No

  N/A

• Are sinks clean and well-maintained?

  Yes

  No

  N/A

• Is the bar clean and clutter-free?

  Yes

  No

  N/A

• Bar Menus are up to date, clean and well-positioned?

  Yes

  No

  N/A

Bathroom

• Are the floors clean?

  Yes

  No

  N/A

• Are the toilets/urinals clean and free of build-up?

  Yes

  No

  N/A

• Hand soap present and working properly?

  Yes

  No

  N/A

• Toilet paper available and well-stocked?

  Yes

  No

  N/A

• Paper towels available?

  Yes

  No

  N/A

• Are all lights working and in good repair?

  Yes

  No

  N/A

• Are the trash cans at acceptable levels?

  Yes

  No

  N/A

Drink Preparation Area

• Counter free of clutter?

  Yes

  No

  N/A

• Steam pitchers are clean and in good repair?

  Yes

  No

  N/A

• Drinkware is clean and well stocked?

  Yes

  No

  N/A

• Sinks are clean and working properly?

  Yes

  No

  N/A

• Steam wands are wiped and purged after each use?

  Yes

  No

  N/A

• Portafilters are emptied and reattached to the group head after each use?

  Yes

  No

  N/A

• Granita machine is clean, clearly labeled with expiration date, and in good working order?

  Yes

  No

  N/A

• Is the smoothie blender kept clean and in good repair?

  Yes

  No

  N/A

• Red Sanitizer bucket is present?

  Yes

  No

  N/A

• Test Sanitizer strength. Sanitizer PPM?

• Are syrup bottles clean and well-maintained?

  Yes

  No

  N/A

• Are mocha powders stocked and in a clean container?

  Yes

  No

  N/A

• Are the correct number of towels present and kept in the correct spots?

  Yes

  No

  N/A

Coffee Brewer

• Is the time and temp of current coffee batch recorded anywhere?

  Yes

  No

  N/A

• Are the brew baskets clean and well-maintained?

  Yes

  No

  N/A

• Are the brew baskets emptied immediately after coffee is brewed?

  Yes

  No

  N/A

• Are batches of ground coffee properly stored? Clean and dry in a closed container?

  Yes

  No

  N/A

Dairy and Tea Cooler

• Shelves in cooler are clean and wiped down?

  Yes

  No

  N/A

• Is all product within it’s expiration date?

  Yes

  No

  N/A

• Are whipped cream canisters clean and labeled correctly with expiration date?

  Yes

  No

  N/A

• All Iced Teas are clearly labeled and within their expiration date?

  Yes

  No

  N/A

• Only one of each type of smoothie mix open at a time?

  Yes

  No

  N/A

• Coolers have correct thermometers?

  Yes

  No

  N/A

• What is the temp of the dairy cooler?

• What is the temp of the tea cooler?

Granita Machine

• Is the granita machine kept clean and well-maintained?

  Yes

  No

  N/A

• Is the granita machine labeled with the expiration of the current batch?

  Yes

  No

  N/A

• Is the granita mix in the machine within its expiration date?

  Yes

  No

  N/A

• Yes

  No

  N/A

Coffee Grinder Area

• Grinder area is clean and well-maintained?

  Yes

  No

  N/A

• Black scoops are clean and well-maintained?

  Yes

  No

  N/A

• Scales are clean and well-maintained?

  Yes

  No

  N/A

Walk-in

• Shelving units clean and free of rust?

  Yes

  No

  N/A

• Walls and floors are clean and well-maintained?

  Yes

  No

  N/A

• Cooler has the correct thermometer?

  Yes

  No

  N/A

• What is the temp?

Food Display Cases

• Food Display case is clean, all products are labeled and dated correctly?

  Yes

  No

  N/A

• Food Display case has the correct thermometer?

  Yes

  No

  N/A

• What is the temp?

• Pastry case is clean, all products are labeled and not expired?

  Yes

  No

  N/A

• Are Day Old pastries clearly labeled and marked as such?

  Yes

  No

  N/A

Food Prep Area

• Turbochef is clean and in good repair?

  Yes

  No

  N/A

• Microwave is clean and in good repair?

  Yes

  No

  N/A

• Gloves available and in use when needed?

  Yes

  No

  N/A

• Red Sanitizer bucket is present?

  Yes

  No

  N/A

• Test Sanitizer strength. Sanitizer PPM?

Freezer

• Shelves neat and organized?

  Yes

  No

  N/A

• Is all product clearly labeled?

  Yes

  No

  N/A

• Does the freezer have the correct thermometer?

  Yes

  No

  N/A

• What is the temp?

Dishwashing Area

• Dishwasher is operating at correct temp?

  Yes

  No

  N/A

• All dishwashing liquids are hooked-up and labeled correctly?

  Yes

  No

  N/A

• Test Dishwasher water after running a cycle. Dish Sanitizer (Chlorine) PPM?

Bar Area

• Are utensils kept clean and sanitized?

  Yes

  No

  N/A

• Is the dishwashing sink set up correctly and ready for business? (After 3pm)

  Yes

  No

  N/A

• Are disposable food service gloves available and in use?

  Yes

  No

  N/A

Drinks

• Order one hot drink. Was it prepared according to Mill standards?

  Yes

  No

  N/A

• Temp the drink. Did it reach the proper temperature +/-5 degrees?

  Yes

  No

  N/A

• Temp the drink. Did it reach the proper temperature +/-5 degrees?

  Yes

  No

  N/A

• What was the temp?

• What was the temp?

• Does it look good?

  Yes

  No

  N/A

• Yes

  No

  N/A

• Pull a single espresso shot. Is it a “good” shot?

  Yes

  No

  N/A

• Check the grind size of the primary espresso grinder. Is it the correct size?

  Yes

  No

  N/A

• Check the grind size of the secondary espresso grinder. Is it the correct size?

  Yes

  No

  N/A

• Check the grind size of the decaf espresso grinder. Is it the correct size?

  Yes

  No

  N/A

• Are the current “special” recipes posted and available where all staff can see them?

  Yes

  No

  N/A

Food

• Order one Hot Food item. Was it prepared according to Mill standards?

  Yes

  No

  N/A

• Temp and grade appearance of item. Did it reach proper temperature +/-5 degrees?

  Yes

  No

  N/A

• Does it look good?

  Yes

  No

  N/A

• Temp and grade appearance of item. Did it hit the proper temperature +/-5 degrees?

  Yes

  No

  N/A

• What was the temp?

• What was the temp?

• Does it look good?

  Yes

  No

  N/A

Bar

• Are all items on items bar menu available?

  Yes

  No

  N/A

• Is the jigger in use? No free pouring

  Yes

  No

  N/A

• Has any of the staff greeted customers prior to them approaching the counter?

  Yes

  No

  N/A

• Are the baristas engaging the customers in conversation during the ordering process?

  Yes

  No

  N/A

• Do the baristas have a generally friendly demeanor?

  Yes

  No

  N/A

• Are the baristas making recommendations to the customers, or asking follow-up questions?

  Yes

  No

  N/A

• Are the baristas thanking the customers at the end of the interaction?

  Yes

  No

  N/A