Title Page
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Conducted on
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Prepared by
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Audited Area
BEDROOM:
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Was the décor luxurious/current in appearance and well coordinated throughout the room?
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Did the majority of rooms provide an abundance of space (minimum of 30 meters squared for city hotels and 40 meters squared (including bathrooms) for resorts) and was the furniture arranged in a way that allowed freedom of movement throughout the room?
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Was the flooring of high quality (i.e. high grade wood, marble, stone, granite, elegant area rugs or high density carpet) and was it clean and in good repair?
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Were the wall surfaces well maintained and enhanced with severaldesign elements (i.e. wood baseboards, ceiling trim, soft wallcoverings, wood panelling, etc.)?
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Were all areas of the room extremely well lit (i.e. both sides of the bed, at desk and sitting area) with custom high quality light fixtures?
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Was individually controlled lighting available from the bed and could all room lights be switched off from the bed?
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Was LED lighting (excluding smoke detectors) within the room minimized in a way that limited light pollution and ensured that it did not interfere with guest's sleep?
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Was all furniture well maintained and of a high quality (i.e. solidwood, upscale fabrics, etc.)?
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Were all fabrics (curtains, upholstery, bedspread) fresh in appearance and of good quality?
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Were two chairs available that were of the appropriate height for a room service trolley?
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Was an occasional table/side table and seating provided in the room?
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Was the workspace of a good size and conducive to business needs (i.e. multiple, easily accessible unused electrical outlets, clutter free)?
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Was the room adequately soundproofed?
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Was an adjustable climate control panel provided which was appropriate to the destination and if so, was it quiet and in good working order?
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Did the curtains offer a complete blackout when closed?
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Were the pillows and mattress comfortable and the bed linen of good quality (i.e. 100% cotton)?
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Was there ample well lit full hanging (i.e. for dresses) and drawer/shelf space available for a minimum of two guests?
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Were matching good quality hangers provided (i.e. wooden and not anti-theft) and did they consist of suit, padded and clip hangers?
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Was a flat screen television present and was the screen a minimum of 42 inches?
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Was television/remote control in good condition/working order and did it offer multilingual channels as well as high definition channels and either a printed or television/iPad enabled channel guide?
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Was there a movie on demand option available or was it possible to stream media content to the television?
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Was all technology (e.g. iPad, sound system, electric curtains, etc.) and lighting in good working order and easy to use?
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Was complimentary high-speed Wi-Fi available and if so was it easy to access and did it provide a seamless wireless experience (i.e. strong and continuous connection without requirement to log in more than once during the stay) as well as the ability to connect multiple devices (e.g. minimum of three devices)?
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Was the facility provided to connect a MP3/iPhone/iPod/Android to a speaker within the room?
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Was the door lock in good condition with a deadbolt or safety chain?
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Was an upscale comprehensive guest services directory provided (e.g. printed copy, iPad or via television), and was it up to date, grammatically correct and in good condition?
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Was a range of good quality stationery provided (minimum of envelopes and hotel paper)?
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Were a shoehorn and clothes brush (urban hotels only) and umbrella available (umbrella requirement is destination specific and can be available in the room or offered at the hotel entrance if weather is inclement)?
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Was a fabric laundry bag and list provided?
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Was a full-length mirror present within the room?
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Were there spare electrical points near a mirror (e.g. for hairdryer) and were at least two spare power points or USB ports, available on both sides of the bed (e.g. for mobile phones)?
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Were either a range of international electrical sockets provided at the desk or were international adapters present in the room or alternatively was an adaptor offered on arrival to international guests?
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Was a clean, well-maintained and stocked in-room bar present and was there an option clearly stated that the contents could be customized to the guest's personal preferences (reservation email, verbally on arrival, guest directory, tent card, etc.)?
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Was an in-room safe provided and was it of an adequate size (i.e. large enough for a laptop) and in good working order/available for immediate use (i.e. not locked)?
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Were there either three telephones in the room (i.e. workspace, bedside and bathroom) or alternatively two telephones, one of which must be cordless?
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Were all room telephones in good working order with speed dial, voicemail, message waiting and conference speaker facilities?
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Was a selection of reading material provided (i.e. current lifestyle magazines and/or books)?
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Was a fresh floral arrangement or plant or plant decoration present (i.e. bamboo display) in the room or bathroom?
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If provided, was the welcome note personalized?
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Were a coffee machine, kettle and amenities (i.e. teabags, coffee, sugar, milk, cups etc.) provided or available via in-room dining/butler service on a complimentary basis?
BATHROOM:
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Was the décor luxurious in appearance and well coordinatedthroughout the bathroom?
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Did the bathroom provide an abundance of space in a way thatallowed freedom of movement for two guests?
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Did the bathroom offer a full size bathtub (minimum of 1.5meters), a separate shower cubicle, sink and a toilet?
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Did the shower offer a fixed door enclosure (i.e. shower curtains are not acceptable) and was it effective (n/a for wet rooms)?
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Was there a hand-held shower present within the bath?
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Was there an adjustable showerhead (to control water flow) or a rain shower present?
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Were all bathroom fittings (e.g. toilet, sinks, bathtub, bidet) in good condition?
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Was all plumbing and ventilation in good working order (e.g. strong water pressure, quick drainage, prompt supply of hot water, etc.)?
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Were flooring, vanity, shower/bath surround and shower floor finished in high quality marble, stone, local tile or granite and were they and the grouting in good repair?
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Were other wall and ceiling surfaces well maintained?
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Was sufficient counter/shelf space provided (i.e. can comfortably accommodate amenities for two guests)?
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Were there multiple lighting points in the bathroom and was it bright and well lit?
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Did the bathroom offer a night light/dimmer facility (i.e. can be viamake up mirror)?
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Was a well-lit, easily accessible shaving/make up mirror provided?
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Was a good quality soap dish and tissue dispenser present?
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Was a good quality hairdryer (i.e. minimum of 1875 wattage, Ionic, lamination or Tourmaline fusion) available, and if so was it in good working order?
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Were good quality bathrobes available (i.e. heavyweight for cold climates and light weight for warmer climates) for each guest staying in the room?
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Were slippers available for each guest?
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Were there a minimum of three heavyweight, plush, good quality bath towels/sheets, two hand towels and two face towels per room?
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Was a full range of amenities available (minimum of shampoo, conditioner, bath gel, body lotion, hand soap, cotton pads, buds and shower cap)?
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Were amenities positioned in a way that were immediately convenient and accessible for the guest (e.g. shampoo, conditioner and bath gel in the shower)?
