The Wireless Shop

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Store Apperance

• Does the location have a neat and clean Apperance?

  Yes

  No

  N/A

• Are all sales reps in uniform with name tags?

  Yes

  No

  N/A

• Are all demo devices including live tablet, home connect, 3 4G live smartphones and iPhone display active and on display?

  Yes

  No

  N/A

• Are all ACC in a neat and organized pattern?

  Yes

  No

  N/A

Inventory

• Does the location have a minimum of 64% 4G smartphones in stock?

  Yes

  No

  N/A

• Does the location have home connects?

  Yes

  No

  N/A

• Does the location have MBB?

  Yes

  No

  N/A

• Does the location have tablets?

  Yes

  No

  N/A

Verizon metrics

• Is the location at 64% smartphones?

  Yes

  No

  N/A

• Is the location above 38 new activations?

  Yes

  No

  N/A

• Is the location above 70% NPS?

  Yes

  No

  N/A

• Is the location above 45% 4G?

  Yes

  No

  N/A

• Is the location above 3% pre-paid?

  Yes

  No

  N/A

Sales behaviors

• Are accounts being pulled on every door swing?

  Yes

  No

  N/A

• Is the location utilizing the discovery questions?

  Yes

  No

  N/A

• Is the proper greeting being utilized when customers enter the door?

  Yes

  No

  N/A

• Are all trainings completed?

  Yes

  No

  N/A

• Store signature

  Sign

• DM signature

  Sign