Wireless Shop

• Document No.

• Audit Title

• Client / Site

• Prepared by

• Location
  Address

• Personnel

Operations

• Is the retailer using signature pads at each point of sale workstation?

  Yes

  No

  N/A

• Does the retailer take measurements to protect customers information from sight of customers?

  Yes

  No

  N/A

• Does the retailer have the ability to take cash bill payments?

  Yes

  No

  N/A

• Is the retailers return policy available to customers?

  Yes

  No

  N/A

• Can the rep locate eroes and access the business validation tool?

  Yes

  No

  N/A

• Does the retailer have 1 feature phone and or home connect device displayed for customers to demo?

  Yes

  No

  N/A

• Does the retailer have 1 live Tablet displayed for customers to use?

  Yes

  No

  N/A

• Select from range

• Does the retailer have 1 live working MIFI displayed for customers to demo?

  Yes

  No

  N/A

• Does the retailer have a complete iPhone display, including working phones?

  Yes

  No

  N/A

• Are all handset holders well maintained and used for all handsets, with no empty handset holders?

  Yes

  No

  N/A

• Are all posters displayed properly?

  Yes

  No

  N/A

• Does the store have a neat and clean and overall appearance?

  Yes

  No

  N/A

• Does the store have a professional appearance, including all associates wearing name tags?

  Yes

  No

  N/A

• Is the Verizon retailers name displayed on the door, and prominently displayed within the store?

  Yes

  No

  N/A

Merchandising and Collateral

• Does the location have merchandising space dedicated to 4G mobile broadband?

  Yes

  No

  N/A

• Is the current version of your guide accessible to customers?

  Yes

  No

  N/A

• Is the current version of small business guides available to customers?

  Yes

  No

  N/A

• Are all accessories on each peg hook, and merchandised in a balanced pattern?

  Yes

  No

  N/A

• Does each handset have a fact tag next to the device?

  Yes

  No

  N/A

• Does all exterior Verizon Wireless signage follow corporate identity standards?

  Yes

  No

  N/A

Inventory

• Does the location have tablets in stock?

  Yes

  No

  N/A

• Yes

  No

  N/A

• Yes

  No

  N/A

• Yes

  No

  N/A

Verizon Metrics

• Gross Adds MTD?

  Yes

  No

  N/A

• YOY Gross Adds %'ge?

  Yes

  No

  N/A

• Comcast RGU orders & installs?

  Yes

  No

  N/A

• Postpaid churn below .72%?

  Yes

  No

  N/A

• Tablet adds MTD?

  Yes

  No

  N/A

• Business Adds?

  Yes

  No

  N/A

Sales Behaviors

• Yes

  No

  N/A

• Yes

  No

  N/A

• Yes

  No

  N/A

• Yes

  No

  N/A

• Yes

  No

  N/A

• Yes

  No

  N/A

• Yes

  No

  N/A

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