Audit

Host Stand

Greeter - Enter associate name

Greeter - The associate followed the 15/5 rule

Greeter - if standing in a queue, the staff made an attempt to acknowledge the guest in a timely manner

Greeter - The associate escorted the guest to a table and followed proper seating procedures

Greeter - The associate provided a warm and sincere closing by thanking them for joining them this morning

Breakfast table setting meets standard, is clean and in good condition

Breakfast Service

Server - Enter associate name

Server - The associate followed the 15/5 rule

Server - the associate greeted the guest with coffee service within one minute of seating

Server - the associate offered to take the beverage order

Server - Hot tea service included a selection of teas, pot of hot water, offer of condiments

Server - the associate was efficient, yet unhurried and sensitive to the manner of the guest

Server - service at table during breakfast meets standard

Server - the check was accurate when presented to the guest

Server - coffee "to go" cup and lid offered with presentation of the check

Server - the associate used the guest name during the interaction

Server - the associate maintained good posture, eye contact and smiled throughout the interaction

All associates appeared well-groomed and professional, wearing the proper uniform and name tag

Server - the associate provided a warm and sincere closing, thanking the guest

The overall restaurant was kept clean and tidy

The overall experience met guest expectations and was free of negative detractors

Food and beverage contents and plate presentation meet standard

All food and beverage were visually appealing and met guest expectations with regard to taste

Breakfast Buffet

Breakfast buffet cooking station meets standard

Breakfast menus, omelet station signage and buffet identifiers meet standard

Omelet Chef - Enter associates name(s)

Omelet Chef - the associates followed the 15/5 rule

Omelet Chef - the associates were knowledgeable about property offerings and the local area

Omelet Chef - the associates used the guest name during the interaction, when known

Omelet Chef - the associate maintained good posture, eye contact and smiled throughout the interaction

Omelet Chef - the associates appeared well-groomed and professional

Omelet Chef is in proper uniform and wearing a name tag

Omelet Chef - the associate offered further assistance to the guest

Omelet Chef - the associates provided a warm and sincere closing, thanking the guest

Omelet Chef - The overall experience met guest expectations and was free of negative detractors

Restaurant General

Healthy food options must be noted on menu

Pepsi Brand products are used

Kids menu available

Restaurant Buffet area and equipment - Cleanliness

Restaurant Buffet area and equipment - Condition

Dining Area - Cleanliness

Dining Area - Condition

Dining Area Cleanliness - Walls/Doors/Ceiling/Windows/Treatments

Dining Area Condition - Walls/Doors/Ceiling/Windows/Treatments

Dining Area Cleanliness - Furniture/Equipment/Decor Items

Dining Area Condition - Furniture/Equipment/Decor Items

Hotel General

Problem Resolution - The associate followed the 15/5 rule

Problem Resolution - the associates used the guest name during the interaction, when known

Problem Resolution - the associate maintained good posture, eye contact and smiled throughout the interaction

Problem Resolution - All associates appeared well-groomed and professional, wearing the proper uniform and name tag

Associate applied the L.E.A.R.N. model during problem resolution - Listen

Associate applied the L.E.A.R.N. model during problem resolution - Empathize

Associate applied the L.E.A.R.N. model during problem resolution - Apologize

Associate applied the L.E.A.R.N. model during problem resolution - Respond and Notify

Problem Resolution - associate took ownership of the problem

Problem Resolution - The overall experience met guest expectations and was free of negative detractors

General - The associate followed the 15/5 rule

General - The associate followed the 15/5 rule

General - The associate followed the 15/5 rule

General - All non-management associates' uniforms meets standards

General - All name tags meet standards

Please note that this checklist is a hypothetical example and provides basic information only. It is not intended to take the place of, among other things, workplace, health and safety advice; medical advice, diagnosis, or treatment; or other applicable laws. You should also seek your own professional advice to determine if the use of such checklist is permissible in your workplace or jurisdiction.