Information

  • Audit Conducted By

  • Conducted on

  • Prepared by

  • Add signature

Host Stand

  • Greeter - Enter associate name

  • Greeter - The associate followed the 15/5 rule

  • Greeter - if standing in a queue, the staff made an attempt to acknowledge the guest in a timely manner

  • Greeter - The associate escorted the guest to a table and followed proper seating procedures

  • Greeter - The associate provided a warm and sincere closing by thanking them for joining them this morning

  • Breakfast table setting meets standard, is clean and in good condition

Breakfast Service

  • Server - Enter associate name

  • Server - The associate followed the 15/5 rule

  • Server - the associate greeted the guest with coffee service within one minute of seating

  • Server - the associate offered to take the beverage order

  • Server - Hot tea service included a selection of teas, pot of hot water, offer of condiments

  • Server - the associate was efficient, yet unhurried and sensitive to the manner of the guest

  • Server - service at table during breakfast meets standard

  • Server - the check was accurate when presented to the guest

  • Server - coffee "to go" cup and lid offered with presentation of the check

  • Server - the associate used the guest name during the interaction

  • Server - the associate maintained good posture, eye contact and smiled throughout the interaction

  • All associates appeared well-groomed and professional, wearing the proper uniform and name tag

  • Server - the associate provided a warm and sincere closing, thanking the guest

  • The overall restaurant was kept clean and tidy

  • The overall experience met guest expectations and was free of negative detractors

  • Food and beverage contents and plate presentation meet standard

  • All food and beverage were visually appealing and met guest expectations with regard to taste

Breakfast Buffet

  • Breakfast buffet cooking station meets standard

  • Breakfast menus, omelet station signage and buffet identifiers meet standard

  • Omelet Chef - Enter associates name(s)

  • Omelet Chef - the associates followed the 15/5 rule

  • Omelet Chef - the associates were knowledgeable about property offerings and the local area

  • Omelet Chef - the associates used the guest name during the interaction, when known

  • Omelet Chef - the associate maintained good posture, eye contact and smiled throughout the interaction

  • Omelet Chef - the associates appeared well-groomed and professional

  • Omelet Chef is in proper uniform and wearing a name tag

  • Omelet Chef - the associate offered further assistance to the guest

  • Omelet Chef - the associates provided a warm and sincere closing, thanking the guest

  • Omelet Chef - The overall experience met guest expectations and was free of negative detractors

Restaurant General

  • Healthy food options must be noted on menu

  • Pepsi Brand products are used

  • Kids menu available

  • Restaurant Buffet area and equipment - Cleanliness

  • Restaurant Buffet area and equipment - Condition

  • Dining Area - Cleanliness

  • Dining Area - Condition

  • Dining Area Cleanliness - Walls/Doors/Ceiling/Windows/Treatments

  • Dining Area Condition - Walls/Doors/Ceiling/Windows/Treatments

  • Dining Area Cleanliness - Furniture/Equipment/Decor Items

  • Dining Area Condition - Furniture/Equipment/Decor Items

Hotel General

  • Problem Resolution - The associate followed the 15/5 rule

  • Problem Resolution - the associates used the guest name during the interaction, when known

  • Problem Resolution - the associate maintained good posture, eye contact and smiled throughout the interaction

  • Problem Resolution - All associates appeared well-groomed and professional, wearing the proper uniform and name tag

  • Associate applied the L.E.A.R.N. model during problem resolution - Listen

  • Associate applied the L.E.A.R.N. model during problem resolution - Empathize

  • Associate applied the L.E.A.R.N. model during problem resolution - Apologize

  • Associate applied the L.E.A.R.N. model during problem resolution - Respond and Notify

  • Problem Resolution - associate took ownership of the problem

  • Problem Resolution - The overall experience met guest expectations and was free of negative detractors

  • General - The associate followed the 15/5 rule

  • General - The associate followed the 15/5 rule

  • General - The associate followed the 15/5 rule

  • General - All non-management associates' uniforms meets standards

  • General - All name tags meet standards

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.