Tina's customer housekeeping checklist

• Club Location

• Conducted on

  Date

• Audit Conducted By

The Car Park

• Car Park swept and free from litter

  Yes

  No

  N/A

• Signage clean, correct concessions and times shown

  Yes

  No

  N/A

• Car park clear of clutter and obstructions

  Yes

  No

  N/A

• Landscaped areas maintained, all plants we'll maintained

  Yes

  No

  N/A

• Rubbish bins emptied and clean

  Yes

  No

  N/A

• Correct banners in place as per current monthly promotions bulletin

  Yes

  No

  N/A

• Sentinels in good repair with current monthly signage as per promotions bulletin

  Yes

  No

  N/A

• Trolleys neatly stored, and trolley parks clean<br>

  Yes

  No

  N/A

• Stock displayed in car park, is clean tidy, correctly priced, pos

  Yes

  No

  N/A

• Dog bowls clean topped up with fresh water

  Yes

  No

  N/A

Store Entrance /Foyer

• Doors operating correctly

  Yes

  No

  N/A

• Doors clean

  Yes

  No

  N/A

• Correct signage in place on doors as per Managers monthly Health and Safety Inspection<br>

  Yes

  No

  N/A

• Shopping baskets available<br>

  Yes

  No

  N/A

• Entrance floor swept

  Yes

  No

  N/A

• No dust, cobwebs in corners, roof space

  Yes

  No

  N/A

• Displays maintained with correct price and POS

  Yes

  No

  N/A

• Concession displays clean, tidy, we'll presented

  Yes

  No

  N/A

• Children's Rides clean and in working order

  Yes

  No

  N/A

• Customer Notice Board upto date with relevant information

  Yes

  No

  N/A

Main Entrance

• Flooring clean and in good repair

  Yes

  No

  N/A

• Information desk clean and tidy with upto date leaflets

  Yes

  No

  N/A

• Fixtures clean, tidy and in good repair, with current promotions

  Yes

  No

  N/A

• Clean and replace damaged shelf edging and sign holders

  Yes

  No

  N/A

• H&S signs are well positioned, accurate, relevant and easy to read. <br>

  Yes

  No

  N/A

• All stock priced with correct POS

  Yes

  No

  N/A

• Products replenished and faced up

  Yes

  No

  N/A

• Merchandised as per module/monthly promotional planner

  Yes

  No

  N/A

• All plinths fully stocked, not a trip hazard

  Yes

  No

  N/A

Kitchen Shop

• Flooring clean and in good repair

  Yes

  No

  N/A

• Fixtures clean, tidy and in good repair

  Yes

  No

  N/A

• Clean and replace damaged shelf edging and sign holders

  Yes

  No

  N/A

• H&S/Security signs are well positioned, accurate, relevant and easy to read.

  Yes

  No

  N/A

• All stock priced with current POS

  Yes

  No

  N/A

• Products replenished and faced up

  Yes

  No

  N/A

• Merchandised as per module/monthly promotional planner

  Yes

  No

  N/A

• All plinths fully stocked, not a trip hazard

  Yes

  No

  N/A

Restaurant

• Flooring clean and in good repair

  Yes

  No

  N/A

• H&S/Security signs are well positioned, accurate, relevant and easy to read.

  Yes

  No

  N/A

• All tables and chairs clean and in good repair, check legs on chairs and tables

  Yes

  No

  N/A

• All condiments clean and topped up

  Yes

  No

  N/A

• All vases clean with fresh flowers

  Yes

  No

  N/A

• Table talkers clean with relevant POS

  Yes

  No

  N/A

• Fixtures clean, tidy and in good repair

  Yes

  No

  N/A

• Sentinel, clean with correct POS as per monthly promotions planner

  Yes

  No

  N/A

• Menu boards upto date as per monthly promotions planner

  Yes

  No

  N/A

• Clean and replace damaged sign holders

  Yes

  No

  N/A

• All counter surfaces clean and well presented

  Yes

  No

  N/A

• Windows and windowsills clean

  Yes

  No

  N/A

• Partitions clean

  Yes

  No

  N/A

• Skirting and walls clean and in good state of repair

  Yes

  No

  N/A

• Air conditioning units clean

  Yes

  No

  N/A

Play area

• Flooring clean and in good repair

  Yes

  No

  N/A

• Play area equipment inspected for any defects

  Yes

  No

  N/A

• Play area equipment clean and sanitised

  Yes

  No

  N/A

• Doors clean

  Yes

  No

  N/A

• H&S/Security signs are well positioned, accurate, relevant and easy to read.

  Yes

  No

  N/A

• All tables and chairs clean and in good repair, check legs on chairs and tables

  Yes

  No

  N/A

• Windows and windowsills clean

  Yes

  No

  N/A

• All condiments clean and topped up

  Yes

  No

  N/A

• Clean and replace damaged sign holders

  Yes

  No

  N/A

• Table talkers clean with relevant POS

  Yes

  No

  N/A

House plants

• Flooring clean and in good repair

  Yes

  No

  N/A

• Fixtures clean, tidy and in good repair. check legs secure on houseplant benches

  Yes

  No

  N/A

• Clean and replace damaged shelf edging and sign holders

  Yes

  No

  N/A

• H&S/Security signs are well positioned, accurate, relevant and easy to read.

  Yes

  No

  N/A

• Poor quality stock dealt with appropriately

  Yes

  No

  N/A

• All stock priced with current POS

  Yes

  No

  N/A

• Products replenished and faced up

  Yes

  No

  N/A

• Merchandised as per module/monthly promotional planner

  Yes

  No

  N/A

• Replace worn out capillary matting

  Yes

  No

  N/A

General Hardware Area

• Flooring clean and in good repair

  Yes

  No

  N/A

• Fixtures clean, tidy and in good repair

  Yes

  No

  N/A

• Clean and replace damaged shelf edging and sign holders

  Yes

  No

  N/A

• H&S/Security signs are well positioned, accurate, relevant and easy to read.

  Yes

  No

  N/A

• Shopping baskets available<br>

  Yes

  No

  N/A

• All stock priced with current POS

  Yes

  No

  N/A

• Merchandised as per module/monthly promotional planner

  Yes

  No

  N/A

• All plinths fully stocked, not a trip hazard

  Yes

  No

  N/A

• Products replenished and faced up

  Yes

  No

  N/A

• Poor quality stock dealt with appropriately

  Yes

  No

  N/A

Horticultural Seasonal Department Propagation/Seeds/Potatoes//Onions/Flowering Bulbs

• Flooring clean and in good repair

  Yes

  No

  N/A

• Fixtures clean, tidy and in good repair

  Yes

  No

  N/A

• Clean and replace damaged shelf edging and sign holders

  Yes

  No

  N/A

• H&S/Security signs are well positioned, accurate, relevant and easy to read.

  Yes

  No

  N/A

• Shopping baskets available<br>

  Yes

  No

  N/A

• All stock priced with current POS

  Yes

  No

  N/A

• Merchandised as per module/monthly promotional planner

  Yes

  No

  N/A

• All plinths fully stocked, not a trip hazard

  Yes

  No

  N/A

• Products replenished and faced up

  Yes

  No

  N/A

• Poor quality stock dealt with appropriately

  Yes

  No

  N/A

Seasonal Area

• Flooring clean and in good repair<br>

  Yes

  No

  N/A

• Fixtures clean, tidy and in good repair

  Yes

  No

  N/A

• Clean and replace damaged shelf edging and sign holders

  Yes

  No

  N/A

• H&S/Security signs are well positioned, accurate, relevant and easy to read.

  Yes

  No

  N/A

• Shopping baskets available<br>

  Yes

  No

  N/A

• All stock priced with current POS

  Yes

  No

  N/A

• Merchandised as per module/monthly promotional planner

  Yes

  No

  N/A

• All plinths fully stocked, not a trip hazard

  Yes

  No

  N/A

• Products replenished and faced up

  Yes

  No

  N/A

• Furniture correctly assembled, clean and dusted

  Yes

  No

  N/A

• Displays correctly maintained, clean and replenished

  Yes

  No

  N/A

• Poor quality stock dealt with appropriately

  Yes

  No

  N/A

Homeware Department

• Flooring clean and in good repair<br>

  Yes

  No

  N/A

• Fixtures clean, tidy and in good repair. Check table legs secure

  Yes

  No

  N/A

• Clean and replace damaged shelf edging and sign holders

  Yes

  No

  N/A

• H&S / Security signs are well positioned, accurate, relevant and easy to read.

  Yes

  No

  N/A

• Shopping baskets available<br>

  Yes

  No

  N/A

• All stock priced with current POS

  Yes

  No

  N/A

• Merchandised as per module/monthly promotional planner

  Yes

  No

  N/A

• Products replenished and faced up

  Yes

  No

  N/A

• Displays correctly maintained, clean and replenished

  Yes

  No

  N/A

• Poor quality stock dealt with appropriately

  Yes

  No

  N/A

Garden Sundries External

• Doors clean

  Yes

  No

  N/A

• Flooring clean and in good repair<br>

  Yes

  No

  N/A

• Fixtures clean, tidy and in good repair. Check racking secure

  Yes

  No

  N/A

• Clean and replace damaged shelf edging and sign holders

  Yes

  No

  N/A

• H&S/ Securitysigns are well positioned, accurate, relevant and easy to read.

  Yes

  No

  N/A

• All stock priced with current POS

  Yes

  No

  N/A

• Merchandised as per module/monthly promotional planner

  Yes

  No

  N/A

• Products replenished and faced up

  Yes

  No

  N/A

• Displays correctly maintained, clean and replenished

  Yes

  No

  N/A

• Poor quality stock dealt with appropriately

  Yes

  No

  N/A

Wild bird care

• Flooring clean and in good repair<br>

  Yes

  No

  N/A

• Fixtures clean, tidy and in good repair.

  Yes

  No

  N/A

• H&S signs/ Cones are well positioned, accurate, relevant and easy to read.

  Yes

  No

  N/A

• All stock priced with current POS

  Yes

  No

  N/A

• Clean and replace damaged sign holders

  Yes

  No

  N/A

• Merchandised as per module/monthly promotional planner

  Yes

  No

  N/A

• Products replenished and faced up

  Yes

  No

  N/A

• Are assembled bird tables secure

  Yes

  No

  N/A

• Poor quality stock dealt with appropriately

  Yes

  No

  N/A

Covered Area

• Doors operating correctly with correct signage

  Yes

  No

  N/A

• Doors clean

  Yes

  No

  N/A

• Flooring clean and in good repair<br>

  Yes

  No

  N/A

• Fixtures clean, tidy and in good repair. Check table legs

  Yes

  No

  N/A

• H&S signs/ Cones are well positioned, accurate, relevant and easy to read.

  Yes

  No

  N/A

• Hosepipes stored correctly

  Yes

  No

  N/A

• Trolleys available

  Yes

  No

  N/A

• All stock priced with current POS

  Yes

  No

  N/A

• Clean and replace damaged sign holders

  Yes

  No

  N/A

• Merchandised as per module/monthly promotional planner

  Yes

  No

  N/A

• Products replenished and faced up

  Yes

  No

  N/A

• Poor quality stock dealt with appropriately

  Yes

  No

  N/A

External Hardy Nursery Stock Area

• Flooring clean and in good repair<br>

  Yes

  No

  N/A

• Fixtures clean, tidy and in good repair. Check table legs

  Yes

  No

  N/A

• Replace damaged matting/ slats on beds

  Yes

  No

  N/A

• H&S signs/ Cones are well positioned, accurate, relevant and easy to read.

  Yes

  No

  N/A

• Hosepipes stored correctly

  Yes

  No

  N/A

• Trolleys available

  Yes

  No

  N/A

• All stock priced with current POS

  Yes

  No

  N/A

• Clean and replace damaged sign holders

  Yes

  No

  N/A

• Products replenished and faced up

  Yes

  No

  N/A

• Poor quality stock dealt with appropriately

  Yes

  No

  N/A

Compost Area

• Flooring clean and in good repair<br>

  Yes

  No

  N/A

• Fixtures clean, tidy and in good repair. Check compost rails

  Yes

  No

  N/A

• H&S signs are well positioned, accurate, relevant and easy to read.

  Yes

  No

  N/A

• Trolleys available

  Yes

  No

  N/A

• All stock priced with current POS

  Yes

  No

  N/A

• Products replenished and faced up

  Yes

  No

  N/A

• Poor quality stock dealt with appropriately

  Yes

  No

  N/A

Landscape Area

• Flooring clean and in good repair<br>

  Yes

  No

  N/A

• Fixtures clean, tidy and in good repair. Check landscape rails

  Yes

  No

  N/A

• H&S signs are well positioned, accurate, relevant and easy to read.

  Yes

  No

  N/A

• Trolleys available

  Yes

  No

  N/A

• All stock priced with current POS

  Yes

  No

  N/A

• Products replenished and faced up

  Yes

  No

  N/A

• Poor quality stock dealt with appropriately

  Yes

  No

  N/A

• Displays maintained, all arbours, gazebos secure

  Yes

  No

  N/A

Outside Pot Area

• Flooring clean and in good repair<br>

  Yes

  No

  N/A

• Fixtures clean, tidy and in good repair. Check pot benches

  Yes

  No

  N/A

• H&S signs are well positioned, accurate, relevant and easy to read. Signage bears the VA brand logo and is in one style & typeface. This includes Statutory Sunbed communication meets standard for England, NI, Wales & Scotland.

  Yes

  No

  N/A

• Trolleys available

  Yes

  No

  N/A

• All stock priced with current POS

  Yes

  No

  N/A

• Products replenished and faced up

  Yes

  No

  N/A

• Poor quality stock dealt with appropriately

  Yes

  No

  N/A

Goods In

• Flooring clean and in good repair<br>

  Yes

  No

  N/A

• Fixtures clean, tidy and in good repair. Check racking safe and stock correctly stored

  Yes

  No

  N/A

• H&S signs are well positioned, accurate, relevant and easy to read.

  Yes

  No

  N/A

• Credit bay organised with all stock labelled

  Yes

  No

  N/A

• Powered pallet truck and forklift parked correctly

  Yes

  No

  N/A

• Waste material dealt with in the appropriate manner

  Yes

  No

  N/A

• Containers secure and maintained stock stored tidily

  Yes

  No

  N/A

Toilets

• Flooring clean and in good repair<br>

  Yes

  No

  N/A

• Clean and sanitise, floors, walls, toilets, basins and doors

  Yes

  No

  N/A

• Toilet roll and soap available

  Yes

  No

  N/A

• Polish mirrors and taps

  Yes

  No

  N/A

• Hand dryers in working order

  Yes

  No

  N/A

• All vents clean

  Yes

  No

  N/A

• Skirting clean

  Yes

  No

  N/A

Back of Office & Behind the scenes

• General Office - All files on view as per head office specification

  Yes

  No

  N/A

• Flooring clean and in good repair<br>

  Yes

  No

  N/A

• All electrical equipment tidy and in good working order

  Yes

  No

  N/A

• Waste and recycling bins emptied and clean

  Yes

  No

  N/A

• Windows and windowsills clean

  Yes

  No

  N/A

• All work surfaces clean and in good repair

  Yes

  No

  N/A

• Chairs clean and in safe condition

  Yes

  No

  N/A

• Managers office - All files on view as per head office specification

  Yes

  No

  N/A

• Flooring clean and in good repair<br>

  Yes

  No

  N/A

• All electrical equipment tidy and in good working order

  Yes

  No

  N/A

• Waste bin emptied and clean

  Yes

  No

  N/A

• Desk clean and organised

  Yes

  No

  N/A

• Chairs clean and in safe condition

  Yes

  No

  N/A

• Cash office - all files on view as per head office specification

  Yes

  No

  N/A

• Door locked and secure

  Yes

  No

  N/A

• Safe secure

  Yes

  No

  N/A

• Flooring clean and in good repair<br>

  Yes

  No

  N/A

• All electrical equipment tidy and in good working order

  Yes

  No

  N/A

• Waste and recycling bins emptied and clean

  Yes

  No

  N/A

• All work surfaces clean and in good repair

  Yes

  No

  N/A

• Chairs clean and in safe condition

  Yes

  No

  N/A

• Staff room flooring in good order and clean

  Yes

  No

  N/A

• All electrical equipment tidy and in good working order

  Yes

  No

  N/A

• Tables and chairs clean and in good repair

  Yes

  No

  N/A

• Waste and recycling bins emptied and clean

  Yes

  No

  N/A

• All work surfaces clean and in good repair

  Yes

  No

  N/A

• Staff notice board upto date

  Yes

  No

  N/A

General building

• No cobwebs on lighting, ceiling fixtures

  Yes

  No

  N/A

• All main walkway signage /health and safety signage in good order and secure

  Yes

  No

  N/A

• Fire extinguisher holders clean

  Yes

  No

  N/A

Concessions

• Flooring clean and in good repair<br>

  Yes

  No

  N/A

• Check no issues with any TGCG fixtures

  Yes

  No

  N/A

• Concession looks, clean, tidy and presentable

  Yes

  No

  N/A