TLPSV.v2

High Shrink Store

Are customers greeted within 30 seconds of entering the store?

Is the sales floor and POS area clean and organized?

Are damaged items being scanned, tagged, and resolved on a weekly basis?

Is the store controlling inventory shortages from the DC? (review the shipment screen)

Is the store following up on store to store transfers including shipped, expected arrivals, and packing and unpacking screens?

Are price tickets attached to product? (randomly inspect 200 items for missing price tickets)

Is Torrid Inventory Control notified when merchandise is identified as missing, while processing markdowns, store sets or any time on-hand inventory is verified?

Are Buyer initiated MOS handled per the policy?

Is the weekly LP topic printed, in the Daily Planner and signed by the store team?

Is the LP Bulletin Board current with correct material and monthly topic?

Is the staff aware of the current LP awareness topic?

Are associates and managers aware of their store's shrink dollars and daily loss rate?

Are associates aware of the top 5 shrink departments in their store?

Do associates know how to verify bills for counterfeit currency?

Do associates know what steps to take when accepting a credit card that will not swipe and / or the card is used for a purchase of gift cards?

Are fitting room doors closed and locked when not in use, cleaned and organized, free of merchandise & storage and clear of any signs of theft?

Is the EAS system working properly?

Is sensor tagging compliance at or above 95%? (randomly inspect 200 items)

Are all non-public access perimeter doors closed and locked? (inspect stockroom exit door to ensure it is armed)

Are all door, cabinet, and emergency exit hardware (locks & keys) in good working order?

Does the safe lock and is it in good working condition? (verify the safe is locked and cannot be unlocked by turning the dial back to zero)

Are deposits completed and taken to the bank daily? (inspect last 7 days)

Are all fire extinguishers full and charged, easily accessible, and inspected by the management team on a monthly basis?

Is the sales floor free of slips, trips, and fall hazards? (i.e. slippery, cracked or uneven floor, sharp objects, beveled edge of mats or rugs not secure, tangled wires or cables, poorly secured handrails, etc...)