Information
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Cinema
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Manager(s) conducting review
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Duty Manager(s)
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Conducted on
KPI trending
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SPP (+/- to LY)
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Hit rate (+/- to LY)
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VIP (+/- to standard occupancy)
CSI Trending
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Queues %
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Toilets %
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Friendly %
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Helpful %
OPERATIONAL EXCELLENCE - OCTOBER 2014
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Peak or off peak
START WITH THE BASICS
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Car park / exterior bins: clean & litter free / bins empty / no cig ends
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External film times poster case / Plasma : lit / easy to read / correct print version from vista
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Entrance : check lighting / clean glass / no damage
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Overall Sparkle & foyer cleanliness : no clutter / no popcorn spillage - good first impression?
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POS Stand / Vue Mags full - correct to latest POS planner / mags full?
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Foyer film promotion - standees : foyer standees - correct for October?
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ATM check & Plasmas : all working / correct - reported if not?
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HALF TERM PRIORITY* - OW ATM's : OW tickets available on ATM's - Staff aware of how to guide through process, Customer POS available to help at ATM<br>
BUILD A SOLID FOUNDATION
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HALF TERM PRIORITY* - Toilet check : evidence of toilet checks / clean smell / team awareness of Whiffaway chemicals & frequency of clean
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CSI - Team awareness re:Toilets : discuss with nearest team member the latest feedback on CSI toilets - have you reached 90% and maintained?
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Toilet disposables : check that all soap dispensers are full / toilet rolls full / no spare tissue rolls left lying / all lights working
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HALF TERM PRIORITY* - Queue busting check : witness queue busting WHO? / Does the duty manager know the walk in flow and times for Queue management
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CSI - Team awareness re : Queues : Discuss with nearest team member the latest feedback on CSI queues - How is till sharing helping?
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HALF TERM PRIORITY* - All till points open / till sharing in use : appropriate to business level - (how many?) check tills all floated & compliance on till sharing?
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Promotional T-Shirts : Correct & well presented.
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Uniform standards : correct uniform & torch, Caps on all customer assistants ?
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Team Benefits - Check : Staff awareness of myvuebenefits.com/ aware of 40% discount?
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Daily game plan - effective ? : Are all staff carrying one and can they interpret it?
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Screen Check / Gate Checks : Frequency of checks appropriate / Manager signature / NVG in use ?
READ THE INSTRUCTIONS....
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Retail Concessions - High Impact ? : Till mounts (A4 in frame as briefed in BP?) Retail only on A4. No film promo on counter
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Concessions Counter : Clean - No clutter - No unauthorised POS?
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Impulse stands - Full & well merchandised to correct planner?
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Kids Tray & AM Combo : Check use of KIDS AM combo before 11am - Remove all POS after 11am
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Hot Dogs / sauces / nacho service : appropriate to Business Level / No ketchup or mustard on front counter
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Check current retail promotions : Is all POS up to date? (See below)
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Impulse freezers - Check : Running at correct temp (-18 degrees) & fully merchandised to planner ?
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Foyer fridges & vending : all programs correct - do a spot check
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Pick n mix : Check presentation full display / clean / labels correct / lights all working?
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Alcohol only in unbranded chillers : All plannograms correct, do a spot check
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Alcohol signage / Challenge 25 on display : is it clear and obvious to our guest - Our challenge 25 policy
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HALF TERM PRIORITY* - Hawking - Ready : Look for hawking trolley - is it stocked and ready or already in use?
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Ben & Jerry - Ice cream visual impact : merchandising of ice creams appealing & inviting to customer
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Product Yields - Random check for compliance. Does site have poster visible to all staff
OUR HEROES WILL SAVE THE DAY
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CSI - Team - Friendly : smiling / eye contact / welcoming opening statement
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CSI - Team - Helpful : Observe a CA - Look for good listening skills / Engaged with customer ?
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SALES - What are your targets for today?: How are you performing in your sales? Has the cinema retail sales report been communicated (every 2 hours?)
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HALF TERM PRIORITY* - SALES - Is up selling evident and effective: Listen Multi-buy UPSELL?
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SALES - Selling skills on VIP seats ; Witness CA offering an up-sell ?
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SALES - Family package : Ask a CA - Tell me what is on offer in the family package
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SALES - Lloyd's Vouchers Understanding: Ask a CA - Tell me about the Lloyd's Vouchers
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HALF TERM PRIORITY* - SALES - B&J Toppings : Ask the team how many toppings sold today / observe?
FITTING INTO PLACE.......
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Kitchen spot check : Clean - no clutter / clean & hygenic
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Correct food labels : Correct labels in use - Date guides visible & on display in kichen
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Clean & safe records : Review no gaps that day / week / correct & signed off by GM
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HALF TERM PRIORITY* - Fire Walk Records : Review no gaps that day / week / correct & signed off by GM
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Screen check : Check a screen for tivoli
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Fire Exits : Clear / clean / no obstructions / physical random spot check required of 2
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Visual check of fire show list : Check appropriate to level of business
GETTING TECHNICAL
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Correct 3D Glasses issue & bin promo : 3D promo bin correct?
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Screen Temperature & sound : comfortable
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Screen lighting CREDIT OFFSET : house lights up as soon as credits roll
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EE Wed Gold Spot : spot check any screen
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Correct pre show digital slides : Starts at advertised time - check lighting<br>
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Staff in screen / torches : Spot check any screen
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DTS : Staff aware of subtitling & audio description use in digital screen
EXCELLENT PERFORMERS - PHOTOGRAPHS
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PROMOTIONAL POS
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Light Box Posters - TMNT (Changing to Hunger Games), Nativity 3, The Imitation Game, Horns
GLADIATOR ACTIONS & EMPEROR SIGN OFF
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Action points and comments, please number action points
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Duty Manager signature
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Signature of marker
