Information

  • Cinema

  • Manager(s) conducting review

  • Duty Manager(s)

  • Conducted on

KPI trending

  • SPP (+/- to LY)

  • Hit rate (+/- to LY)

  • VIP (+/- to standard occupancy)

CSI Trending

  • Queues %

  • Toilets %

  • Friendly %

  • Helpful %

OPERATIONAL EXCELLENCE - OCTOBER 2014

  • Peak or off peak

START WITH THE BASICS

  • Car park / exterior bins: clean & litter free / bins empty / no cig ends

  • External film times poster case / Plasma : lit / easy to read / correct print version from vista

  • Entrance : check lighting / clean glass / no damage

  • Overall Sparkle & foyer cleanliness : no clutter / no popcorn spillage - good first impression?

  • POS Stand / Vue Mags full - correct to latest POS planner / mags full?

  • Foyer film promotion - standees : foyer standees - correct for October?

  • ATM check & Plasmas : all working / correct - reported if not?

  • HALF TERM PRIORITY* - OW ATM's : OW tickets available on ATM's - Staff aware of how to guide through process, Customer POS available to help at ATM<br>

BUILD A SOLID FOUNDATION

  • HALF TERM PRIORITY* - Toilet check : evidence of toilet checks / clean smell / team awareness of Whiffaway chemicals & frequency of clean

  • CSI - Team awareness re:Toilets : discuss with nearest team member the latest feedback on CSI toilets - have you reached 90% and maintained?

  • Toilet disposables : check that all soap dispensers are full / toilet rolls full / no spare tissue rolls left lying / all lights working

  • HALF TERM PRIORITY* - Queue busting check : witness queue busting WHO? / Does the duty manager know the walk in flow and times for Queue management

  • CSI - Team awareness re : Queues : Discuss with nearest team member the latest feedback on CSI queues - How is till sharing helping?

  • HALF TERM PRIORITY* - All till points open / till sharing in use : appropriate to business level - (how many?) check tills all floated & compliance on till sharing?

  • Promotional T-Shirts : Correct & well presented.

  • Uniform standards : correct uniform & torch, Caps on all customer assistants ?

  • Team Benefits - Check : Staff awareness of myvuebenefits.com/ aware of 40% discount?

  • Daily game plan - effective ? : Are all staff carrying one and can they interpret it?

  • Screen Check / Gate Checks : Frequency of checks appropriate / Manager signature / NVG in use ?

READ THE INSTRUCTIONS....

  • Retail Concessions - High Impact ? : Till mounts (A4 in frame as briefed in BP?) Retail only on A4. No film promo on counter

  • Concessions Counter : Clean - No clutter - No unauthorised POS?

  • Impulse stands - Full & well merchandised to correct planner?

  • Kids Tray & AM Combo : Check use of KIDS AM combo before 11am - Remove all POS after 11am

  • Hot Dogs / sauces / nacho service : appropriate to Business Level / No ketchup or mustard on front counter

  • Check current retail promotions : Is all POS up to date? (See below)

  • Impulse freezers - Check : Running at correct temp (-18 degrees) & fully merchandised to planner ?

  • Foyer fridges & vending : all programs correct - do a spot check

  • Pick n mix : Check presentation full display / clean / labels correct / lights all working?

  • Alcohol only in unbranded chillers : All plannograms correct, do a spot check

  • Alcohol signage / Challenge 25 on display : is it clear and obvious to our guest - Our challenge 25 policy

  • HALF TERM PRIORITY* - Hawking - Ready : Look for hawking trolley - is it stocked and ready or already in use?

  • Ben & Jerry - Ice cream visual impact : merchandising of ice creams appealing & inviting to customer

  • Product Yields - Random check for compliance. Does site have poster visible to all staff

OUR HEROES WILL SAVE THE DAY

  • CSI - Team - Friendly : smiling / eye contact / welcoming opening statement

  • CSI - Team - Helpful : Observe a CA - Look for good listening skills / Engaged with customer ?

  • SALES - What are your targets for today?: How are you performing in your sales? Has the cinema retail sales report been communicated (every 2 hours?)

  • HALF TERM PRIORITY* - SALES - Is up selling evident and effective: Listen Multi-buy UPSELL?

  • SALES - Selling skills on VIP seats ; Witness CA offering an up-sell ?

  • SALES - Family package : Ask a CA - Tell me what is on offer in the family package

  • SALES - Lloyd's Vouchers Understanding: Ask a CA - Tell me about the Lloyd's Vouchers

  • HALF TERM PRIORITY* - SALES - B&J Toppings : Ask the team how many toppings sold today / observe?

FITTING INTO PLACE.......

  • Kitchen spot check : Clean - no clutter / clean & hygenic

  • Correct food labels : Correct labels in use - Date guides visible & on display in kichen

  • Clean & safe records : Review no gaps that day / week / correct & signed off by GM

  • HALF TERM PRIORITY* - Fire Walk Records : Review no gaps that day / week / correct & signed off by GM

  • Screen check : Check a screen for tivoli

  • Fire Exits : Clear / clean / no obstructions / physical random spot check required of 2

  • Visual check of fire show list : Check appropriate to level of business

GETTING TECHNICAL

  • Correct 3D Glasses issue & bin promo : 3D promo bin correct?

  • Screen Temperature & sound : comfortable

  • Screen lighting CREDIT OFFSET : house lights up as soon as credits roll

  • EE Wed Gold Spot : spot check any screen

  • Correct pre show digital slides : Starts at advertised time - check lighting<br>

  • Staff in screen / torches : Spot check any screen

  • DTS : Staff aware of subtitling & audio description use in digital screen

EXCELLENT PERFORMERS - PHOTOGRAPHS

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PROMOTIONAL POS

  • Light Box Posters - TMNT (Changing to Hunger Games), Nativity 3, The Imitation Game, Horns

GLADIATOR ACTIONS & EMPEROR SIGN OFF

  • Action points and comments, please number action points

  • Duty Manager signature

  • Signature of marker

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