Title Page
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Visited by
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Conducted on
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Customer
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Store location
INTRO
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Reason for visit?
**IMPORTANT** Contact Details
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Regional Manager:
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General/Site Manager:
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General/Site Manager's email address:
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Did you speak to the General/Site Manager?
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Store Manager
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Contact telephone number:
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Store Manager's email address:
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Did you speak to the Store manager?
Shop Details
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What sector is the store in?
- Army
- Navy
- Royal Air Force
- Education
- Medical
- High Street Store
- Gym / Fitness
- Online store
- Other (Please write in comments)
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What is the main role (i.e. RAF Regt etc)?
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What is the main role (i.e. Royal Marines, Royal Navy, Training etc)?
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What is the main role (i.e. Royal Engineer, Royal Signals, Training, Para, Armed etc?)
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What is the footfall? (i.e. How many people are on camp at the highest peak)
Display
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Is there a member of staff designated to the TOTR display?
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Designated staff member's name:
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Does the relevant member of staff and/or manager receive our emails?
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The following images show the TOTR products in store
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*Please scroll to end of document for larger images
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Does the display have TOTR header boards?
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Does display have TOTR Out of Stock cards?
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Does the shop have all the required shop fittings?
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What have you organised for the store to rectify this?
Admin
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Does store use the TOTR order form?
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Why don't they use the TOTR Order Form?
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If they have an order form, what do they think to the order form? Is it easy to use or what would they change about it?
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Have you checked manual is in place?
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Does the manaul contain? (Tick the ones that apply)
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Order Form?
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Price Guide
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Brochure
Products and Ordering
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How often is the TOTR display checked to see what needs re-ordering?
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Are all products in stock?
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Would the store like to place an order now?
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Type order below. Remember to copy this and then send to sales@top-of-the-range.co.uk
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Why not?
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Are all products in good and saleable condition?
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What has been agreed regarding the faulty/damaged stock?
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Were any new products shown?
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What new product(s) were shown?
Store Manager Feedback
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Positive Feedback
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Negative Feedback
Follow Up Action
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TOTR to Action
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Store to Action
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NOTES
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Signature