Tortilleria Department

• Document No.

• Location

  Select MP#1 Hesperian MP#2 Mtn View MP#3 Julian St MP#4 Story Rd MP#5 Salinas MP#6 Watsonville MP#7 Pittsburgh MP#8 Modesto MP#10 Oakland MP#11 Harder Rd MP#12 Capitol Ave MP#13 Vallejo MP#15 East Palo Alto MP#16. San Rafael MP#18 McLaughlin MP#19 Newark MP#20 Gilroy MP#21 Tracy MP#22 White rd

  • MP#1 Hesperian
  • MP#2 Mtn View
  • MP#3 Julian St
  • MP#4 Story Rd
  • MP#5 Salinas
  • MP#6 Watsonville
  • MP#7 Pittsburgh
  • MP#8 Modesto
  • MP#10 Oakland
  • MP#11 Harder Rd
  • MP#12 Capitol Ave
  • MP#13 Vallejo
  • MP#15 East Palo Alto
  • MP#16. San Rafael
  • MP#18 McLaughlin
  • MP#19 Newark
  • MP#20 Gilroy
  • MP#21 Tracy
  • MP#22 White rd

• Conducted on

  Date

• Store Director

• Assistant Store Director

• District Manager

• Auditor

Customer Service

• Customer service: associates greeting, smiling, eye-contact, friendly manner, personable customer interaction, sense of urgency, personal hygiene? { 10 Pts}

  N/A

  Meet standards ( 10 pts)

  Approaching Standards (5pts )

  Standard Not Met

• Team members making selling suggestions while helping and waiting on customers? { 10 Pts}

  N/A

  Meet standards ( 10 pts)

  Approaching Standards (5pts )

  Standard Not Met

• COMMENTS

Presentation / Schematic

• Are all ad items on display per schematic and properly signed? { 10 Pts }

  N/A

  Meet standards ( 10 pts)

  Approaching Standards (5pts )

  Standard Not Met

• Does the department have pricing on all products? {10 pts}?

  N/A

  Meet standards ( 10 pts)

  Approaching Standards (5pts )

  Standard Not Met

• Does the Department have any out of stocks ? {10 pts }

  N/A

  Meet standards ( 10 pts)

  Approaching Standards (5pts )

  Standard Not Met

• Are sampling demos available for customers ? {10 pts }

  N/A

  Meet standards ( 10 pts)

  Approaching Standards (5pts )

  Standard Not Met

• COMMENTS

Orders/Inventory/Shrink

• Is Tortilleria department rotating product FIFO ? {10 pts}

  N/A

  Meet standards ( 10 pts)

  Approaching Standards (5pts )

  Standard Not Met

• Is department manager taking inventory prior to ordering product?{10 pts}

  N/A

  Meet standards ( 10 pts)

  Approaching Standards (5pts )

  Standard Not Met

• Is all shrink being scanned and logged ?{10 pts} <br><br>

  N/A

  Meet standards ( 10 pts)

  Approaching Standards (5pts )

  Standard Not Met

• Is the buyer been aware of any products that are not moving or in bad condition ? {10 pts}<br><br>

  N/A

  Meet standards ( 10 pts)

  Approaching Standards (5pts )

  Standard Not Met

• COMMENTS

SCHEDULE

• Is Department following master schedule set by the company ?{ 10 Pts}

  N/A

  Meet standards ( 10 pts)

  Approaching Standards (5pts )

  Standard Not Met

• COMMENTS

SANITATION

• Cooler & freezer schematic properly rotated & boxes labeled with dates and facing out with description ? { 10 Pts} <br><br>Note : ( FIrst in First Out FIFO)

  N/A

  complaint

  non compliant

• Are shelf displays clean and in good condition ?

  N/A

  complaint

  non compliant

SAFETY

• All floors in good condition,to include dry/free of debris/spills or trip hazards ?

  N/A

  complaint

  non compliant

• Are team members using carts to move heavy items ?or {10 pts}<br><br>

  N/A

  complaint

  non compliant

• Are team members wearing company approved SFC slip resistant shoes ?

  N/A

  complaint

  non compliant

• COMMENTS

MANAGEMENT SIGNATURE

• Management Signature

  Sign

• Auditor Signature

  Sign