Information
-
Document No.
-
Conducted on
-
- Bathurst
- Blayney
- Bridge Street
- Dubbo
- Lachlan Street
- Parkes
- West Wyalong
- BWF
-
Audit conducted by
Bakery
Financial Targets
-
Sales
-
Wastage
-
Wages
-
GP
-
Knowledge of all of above
Support of Financials
-
Evidence of rotation and date checking
-
Markdowns timely and in order
-
Wastage recording and disposal correctly
-
Roster coverage to sales competency
-
Stock control - appropriate order guides in use
-
Stock control - Automatic ordering correct
Bernardi Group Standards & Behaviour
-
WHS in order
-
Food safety in order
-
Presentation - Does it look great?
-
Promotional and core lines available?
-
Uniform and personal appearance
-
Ticketing standards
-
Customer service standards
-
Are we clean and organised? Store and BOH
Delicatessen
Financial Targets
-
Sales
-
Wastage
-
Wages
-
GP
-
Knowledge of all above
Support of Financials
-
Evidence of rotation and date checking
-
Markdowns timely and in order
-
Wastage recording and disposal correctly
-
Roster Coverage to sales competency
-
Stock control - Appropriate order guides in use
-
Stock control - Auto ordering correct
Bernardi Group Standards & Behaviour
-
Food safety in order
-
WHS in order?
-
Presentation - does it look great?
-
Promotional and core lines available
-
Uniform and personal appearance
-
Ticketing standards
-
Customer Service standards
-
Are we clean and organised? Store & BOH
Meat
Financial Targets
-
Sales
-
Wastage
-
Wages
-
GP
-
Knowledge of all above
Support of Financials
-
Evidence of rotation and date checking
-
Markdowns timely and in order
-
Wastage recording and disposal correctly
-
Roster coverage to sales competency
-
Stock control - Appropriate order guides in use
-
Stock control - Auto ordering correct
Bernardi Group Standards & Behaviour
-
Food Safety in order
-
WHS in order
-
Presentation - does it look great?
-
Promotional & core lines available
-
Uniform and personal appearance
-
Ticketing standards
-
Customer Service standards
-
Are we clean and organised? Store & BOH
Produce
Financial Targets
-
Sales
-
Wastage
-
Wages
-
GP
-
Knowledge of all above
Support of Financials
-
Evidence of rotation and date checking
-
Markdowns timely and in order
-
Wastage recording and disposal correctly
-
Roster coverage to sales competency
-
Stock control - Appropriate order guides in use
-
Stock control - Auto ordering correct
Bernardi Group Standards & Behaviour
-
Food Safety in order
-
WHS in order
-
Presentation - Does it look great?
-
Promotional and core lines available
-
Uniform and personal appearance
-
Ticketing standards
-
Customer service standards
-
Are we clean and organised? Store & BOH
Seafood
Financial Targets
-
Sales
-
Wastage
-
Wages
-
GP
-
Knowledge of all above
Support of Financials
-
Evidence of rotation and date checking
-
Markdowns timely and in order
-
Wastage recording and disposal correctly
-
Roster coverage to sales competency
-
Stock control - Appropriate order guides in use
-
Stock control - Auto ordering correct
Bernardi Group Standards & Behaviour
-
Food Safety in order
-
WHS in order
-
Presentation - does it look great?
-
Promotional and core lines available
-
Uniform and personal appearance
-
Ticketing standards
-
Customer Service standards
-
Are we clean and organised? Store and BOH
Discount Daves
Financial Targets
-
Sales
-
Wastage
-
Wages
-
GP
-
Knowledge of all above
Support of Financials
-
Evidence of rotation and date checking
-
Markdowns timely and in order
-
Wastage recording and disposal correctly
-
Roster coverage to sales competency
-
Stock control - Appropriate order guides used
-
Stock control - Automatic ordering correct
Bernardi Group Standards & Behaviour
-
Food safety in order
-
WHS in order
-
Presentation - Does it look great?
-
Promotional and core lines available?
-
Uniform and personal appearance
-
Ticketing standards
-
Customer Service standards
-
Are we clean and organised? Store and BOH
-
Capping standards
-
Off location and ends
Stock Control Expectation
-
Controllable out of stocks < ??
-
Hi's & Low's process followed
-
Evidence of stocktakes & variance reports - last 2 weeks
-
Evidence of last neg on hand actioned
Grocery
Financial Targets
-
Sales
-
Wastage
-
Wages
-
GP
-
Knowledge of all above
Support of Financials
-
Evidence of rotation and date checking
-
Markdowns timely and in order
-
Wastage recording and disposal correctly
-
Roster coverage to sales competency
-
Stock control - Appropriate order guides in use
-
Stock control - Auto ordering correct
Bernardi Group Standards & Behaviour
-
Food safety in order
-
WHS in order
-
Presentation - does it look great?
-
Promotional and core lines available
-
Uniform and personal appearance
-
Ticketing standards
-
Customer Service standards
-
Are we clean and organised? Store & BOH
-
Capping Standards
-
Off location and ends
Stock Control Expectation
-
Controllable out of stocks < ??
-
Hi's & Low's process followed
-
Evidence of stocktakes & variance reports - last 2 weeks
-
Evidence of last neg on hand actioned
Liquor
Financial Targets
-
Sales
-
Wastage
-
Wages
-
GP
-
Knowledge of all above
Support of Financials
-
Evidence of rotation and date checking
-
Markdowns timely and in order
-
Wastage recording and disposal correctly
-
Roster coverage to sales competency
-
Stock control - Appropriate order guides in use
-
Stock control - Auto ordering correct
Bernardi Group Standards & Behaviour
-
Food safety in order
-
WHS in order
-
Presentation - Does it look great?
-
Uniform & personal appearance
-
Ticketing standards
-
Customer Service Standards
-
Are we clean and organised? Store & BOH
-
Capping Standards
-
Off location and ends
Stock Control Expectation
-
Controllable out of stocks < ??
-
Hi's & Low's process followed
-
Evidence of stocktakes & variance reports - last 2 weeks
-
Evidence of last neg on hand actioned
Dairy Freezer
Financial Targets
-
Sales
-
Wastage
-
Wages
-
GP
-
Knowledge of all above
Support of Financials
-
Evidence of rotation and date checking
-
Markdowns timely and in order
-
Wastage recording and disposal correctly
-
Roster coverage to sales competency
-
Stock control - Appropriate order guides in use
-
Stock control - Automatic ordering correct
Bernardi Group Standards & Behaviour
-
Food safety in order
-
WHS in order
-
Presentation - Does it look great?
-
Promotional and core lines available?
-
Uniform and personal appearance
-
Ticketing standards
-
Customer Service Standards
-
Are we clean and organised? Store and BOH
Stock Control Expectation
-
Milk & cream counts accurate
-
Controllable out of stocks <10
-
Hi's & low's process followed
-
Evidence of stocktakes & variance reports - last 2 weeks
-
Evidence of last neg on hand actioned
Back Dock
Back Dock
-
WHS in order
-
Food safety - temperature checks etc.
-
Deliveries checked off correctly
-
All paperwork secure and correctly delivered
-
Checklist for forklift done - Fork clean and well maintained
-
Unloading dock and ramp clean and organised (outside)
-
Warehouse organised and clean
-
Room organised for next delivery
-
Consolidation of 1/2 pallets
-
Items stored correctly - ladders, trolleys etc.
-
Security - entry and exit systems
-
All goods exiting to be checked - 2 people
POS
Reporting
-
Execution of special one active
-
Execution of special one ending
-
Neg quantity on hand
-
Off report
-
POS markdown
-
Stock wastage
-
Stock adjustment
-
P&L's completed if applicable (None Trade etc.)
-
End of day (defers, LSW, inactive plu's, not found) daily
-
Using daily checklists - evidence using these tools? daily
Back Office & Stock Management
-
Collecting all hosts daily & correctly
-
Checking emails throughout the day and actioning
-
Print copy of budgets for each department manager weekly
-
Are we clean & organised?
-
Budgets updated (Actual sales, customer counts, targets, POS markdowns, keyed sales, non trade, stock adjustments, financial report)
-
Order bins updated regularly, timely and accurately
-
Pigeon holes used effectively for department correspondence (Emails, etc.)
-
Wastage reports done daily for fresh. Weekly for manager
-
Uniform and personal appearance
Point of Sale Management
-
Send special one ending report to Dave on Mondays
-
Special tickets printed and sorted in advance on correct POS
-
Weekly talkers hung by 9-10am? ask
-
Ends and off locations ticketing system in place and effective (all accurate)
-
Price verify - evidence of doing this
-
Date checking - evidence of doing this
-
Replacing any broken black strips
-
Missing tickets process
-
If identifying multiple Apn's - sending to GC to fix
-
Weekly backup
-
Monthly failed journals
-
Information to GC accurate and tidy
Payroll & Cashier
Payroll & Cashier
-
Rosters built into ClockOn
-
Last weeks payroll department cost report printed and handed to store manager
-
Evidence notices are given to cashiers for shortages
Customer Service
Customer Service
-
Baskets clean and available
-
Trolleys clean and available
-
Any customers waiting for than 1 minute?
-
Evidence of performance reviews done
-
Service checkout area/floor clean
-
Tobacco stocks to Bernardi Group standard
-
Newspaper and Magazine stands full
-
Impulse confectionary section rotated and full
-
Uniform and personal appearance
-
All signage in place and correct
-
Bernardi Group service calls being used
-
Bag packing to Bernardi Group standards
Store Entrance and Exterior
Store Entrance and Exterior
-
Car park clean - system in place
-
Entrance clean - front door, lights, windows etc.
-
Bins and cigarette bins at high standards - sufficient
-
Main entrance signage lighting good & clean
-
Trollies collected
Store Manager
Store Manager
-
Evidence of store walks conducted
-
Department P/L done Monday with Department Manager - Budgets open
-
Departments weekly plans executed
-
Presentation and personal standards
-
Knowledge of numbers - sales, waste, GP & sales