Bakery
Sales
Wastage
Wages
GP
Knowledge of all of above
Evidence of rotation and date checking
Markdowns timely and in order
Wastage recording and disposal correctly
Roster coverage to sales competency
Stock control - appropriate order guides in use
Stock control - Automatic ordering correct
WHS in order
Food safety in order
Presentation - Does it look great?
Promotional and core lines available?
Uniform and personal appearance
Ticketing standards
Customer service standards
Are we clean and organised? Store and BOH
Delicatessen
Sales
Wastage
Wages
GP
Knowledge of all above
Evidence of rotation and date checking
Markdowns timely and in order
Wastage recording and disposal correctly
Roster Coverage to sales competency
Stock control - Appropriate order guides in use
Stock control - Auto ordering correct
Food safety in order
WHS in order?
Presentation - does it look great?
Promotional and core lines available
Uniform and personal appearance
Ticketing standards
Customer Service standards
Are we clean and organised? Store & BOH
Meat
Sales
Wastage
Wages
GP
Knowledge of all above
Evidence of rotation and date checking
Markdowns timely and in order
Wastage recording and disposal correctly
Roster coverage to sales competency
Stock control - Appropriate order guides in use
Stock control - Auto ordering correct
Food Safety in order
WHS in order
Presentation - does it look great?
Promotional & core lines available
Uniform and personal appearance
Ticketing standards
Customer Service standards
Are we clean and organised? Store & BOH
Produce
Sales
Wastage
Wages
GP
Knowledge of all above
Evidence of rotation and date checking
Markdowns timely and in order
Wastage recording and disposal correctly
Roster coverage to sales competency
Stock control - Appropriate order guides in use
Stock control - Auto ordering correct
Food Safety in order
WHS in order
Presentation - Does it look great?
Promotional and core lines available
Uniform and personal appearance
Ticketing standards
Customer service standards
Are we clean and organised? Store & BOH
Seafood
Sales
Wastage
Wages
GP
Knowledge of all above
Evidence of rotation and date checking
Markdowns timely and in order
Wastage recording and disposal correctly
Roster coverage to sales competency
Stock control - Appropriate order guides in use
Stock control - Auto ordering correct
Food Safety in order
WHS in order
Presentation - does it look great?
Promotional and core lines available
Uniform and personal appearance
Ticketing standards
Customer Service standards
Are we clean and organised? Store and BOH
Discount Daves
Sales
Wastage
Wages
GP
Knowledge of all above
Evidence of rotation and date checking
Markdowns timely and in order
Wastage recording and disposal correctly
Roster coverage to sales competency
Stock control - Appropriate order guides used
Stock control - Automatic ordering correct
Food safety in order
WHS in order
Presentation - Does it look great?
Promotional and core lines available?
Uniform and personal appearance
Ticketing standards
Customer Service standards
Are we clean and organised? Store and BOH
Capping standards
Off location and ends
Controllable out of stocks < ??
Hi's & Low's process followed
Evidence of stocktakes & variance reports - last 2 weeks
Evidence of last neg on hand actioned
Grocery
Sales
Wastage
Wages
GP
Knowledge of all above
Evidence of rotation and date checking
Markdowns timely and in order
Wastage recording and disposal correctly
Roster coverage to sales competency
Stock control - Appropriate order guides in use
Stock control - Auto ordering correct
Food safety in order
WHS in order
Presentation - does it look great?
Promotional and core lines available
Uniform and personal appearance
Ticketing standards
Customer Service standards
Are we clean and organised? Store & BOH
Capping Standards
Off location and ends
Controllable out of stocks < ??
Hi's & Low's process followed
Evidence of stocktakes & variance reports - last 2 weeks
Evidence of last neg on hand actioned
Liquor
Sales
Wastage
Wages
GP
Knowledge of all above
Evidence of rotation and date checking
Markdowns timely and in order
Wastage recording and disposal correctly
Roster coverage to sales competency
Stock control - Appropriate order guides in use
Stock control - Auto ordering correct
Food safety in order
WHS in order
Presentation - Does it look great?
Uniform & personal appearance
Ticketing standards
Customer Service Standards
Are we clean and organised? Store & BOH
Capping Standards
Off location and ends
Controllable out of stocks < ??
Hi's & Low's process followed
Evidence of stocktakes & variance reports - last 2 weeks
Evidence of last neg on hand actioned
Dairy Freezer
Sales
Wastage
Wages
GP
Knowledge of all above
Evidence of rotation and date checking
Markdowns timely and in order
Wastage recording and disposal correctly
Roster coverage to sales competency
Stock control - Appropriate order guides in use
Stock control - Automatic ordering correct
Food safety in order
WHS in order
Presentation - Does it look great?
Promotional and core lines available?
Uniform and personal appearance
Ticketing standards
Customer Service Standards
Are we clean and organised? Store and BOH
Milk & cream counts accurate
Controllable out of stocks <10
Hi's & low's process followed
Evidence of stocktakes & variance reports - last 2 weeks
Evidence of last neg on hand actioned
Back Dock
WHS in order
Food safety - temperature checks etc.
Deliveries checked off correctly
All paperwork secure and correctly delivered
Checklist for forklift done - Fork clean and well maintained
Unloading dock and ramp clean and organised (outside)
Warehouse organised and clean
Room organised for next delivery
Consolidation of 1/2 pallets
Items stored correctly - ladders, trolleys etc.
Security - entry and exit systems
All goods exiting to be checked - 2 people
POS
Execution of special one active
Execution of special one ending
Neg quantity on hand
Off report
POS markdown
Stock wastage
Stock adjustment
P&L's completed if applicable (None Trade etc.)
End of day (defers, LSW, inactive plu's, not found) daily
Using daily checklists - evidence using these tools? daily
Collecting all hosts daily & correctly
Checking emails throughout the day and actioning
Print copy of budgets for each department manager weekly
Are we clean & organised?
Budgets updated (Actual sales, customer counts, targets, POS markdowns, keyed sales, non trade, stock adjustments, financial report)
Order bins updated regularly, timely and accurately
Pigeon holes used effectively for department correspondence (Emails, etc.)
Wastage reports done daily for fresh. Weekly for manager
Uniform and personal appearance
Send special one ending report to Dave on Mondays
Special tickets printed and sorted in advance on correct POS
Weekly talkers hung by 9-10am? ask
Ends and off locations ticketing system in place and effective (all accurate)
Price verify - evidence of doing this
Date checking - evidence of doing this
Replacing any broken black strips
Missing tickets process
If identifying multiple Apn's - sending to GC to fix
Weekly backup
Monthly failed journals
Information to GC accurate and tidy
Payroll & Cashier
Rosters built into ClockOn
Last weeks payroll department cost report printed and handed to store manager
Evidence notices are given to cashiers for shortages
Customer Service
Baskets clean and available
Trolleys clean and available
Any customers waiting for than 1 minute?
Evidence of performance reviews done
Service checkout area/floor clean
Tobacco stocks to Bernardi Group standard
Newspaper and Magazine stands full
Impulse confectionary section rotated and full
Uniform and personal appearance
All signage in place and correct
Bernardi Group service calls being used
Bag packing to Bernardi Group standards
Store Entrance and Exterior
Car park clean - system in place
Entrance clean - front door, lights, windows etc.
Bins and cigarette bins at high standards - sufficient
Main entrance signage lighting good & clean
Trollies collected
Store Manager
Evidence of store walks conducted
Department P/L done Monday with Department Manager - Budgets open
Departments weekly plans executed
Presentation and personal standards
Knowledge of numbers - sales, waste, GP & sales
