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Total Store Audit
Total Store Audit
Peter Bernardi

Total Store Audit

All Stores, All departments

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Free Total Store Audit Checklist

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Information

  • Document No.

  • Conducted on

    • Bathurst
    • Blayney
    • Bridge Street
    • Dubbo
    • Lachlan Street
    • Parkes
    • West Wyalong
    • BWF

  • Audit conducted by

Bakery

Financial Targets

  • Sales

  • Wastage

  • Wages

  • GP

  • Knowledge of all of above

Support of Financials

  • Evidence of rotation and date checking

  • Markdowns timely and in order

  • Wastage recording and disposal correctly

  • Roster coverage to sales competency

  • Stock control - appropriate order guides in use

  • Stock control - Automatic ordering correct

Bernardi Group Standards & Behaviour

  • WHS in order

  • Food safety in order

  • Presentation - Does it look great?

  • Promotional and core lines available?

  • Uniform and personal appearance

  • Ticketing standards

  • Customer service standards

  • Are we clean and organised? Store and BOH

Delicatessen

Financial Targets

  • Sales

  • Wastage

  • Wages

  • GP

  • Knowledge of all above

Support of Financials

  • Evidence of rotation and date checking

  • Markdowns timely and in order

  • Wastage recording and disposal correctly

  • Roster Coverage to sales competency

  • Stock control - Appropriate order guides in use

  • Stock control - Auto ordering correct

Bernardi Group Standards & Behaviour

  • Food safety in order

  • WHS in order?

  • Presentation - does it look great?

  • Promotional and core lines available

  • Uniform and personal appearance

  • Ticketing standards

  • Customer Service standards

  • Are we clean and organised? Store & BOH

Meat

Financial Targets

  • Sales

  • Wastage

  • Wages

  • GP

  • Knowledge of all above

Support of Financials

  • Evidence of rotation and date checking

  • Markdowns timely and in order

  • Wastage recording and disposal correctly

  • Roster coverage to sales competency

  • Stock control - Appropriate order guides in use

  • Stock control - Auto ordering correct

Bernardi Group Standards & Behaviour

  • Food Safety in order

  • WHS in order

  • Presentation - does it look great?

  • Promotional & core lines available

  • Uniform and personal appearance

  • Ticketing standards

  • Customer Service standards

  • Are we clean and organised? Store & BOH

Produce

Financial Targets

  • Sales

  • Wastage

  • Wages

  • GP

  • Knowledge of all above

Support of Financials

  • Evidence of rotation and date checking

  • Markdowns timely and in order

  • Wastage recording and disposal correctly

  • Roster coverage to sales competency

  • Stock control - Appropriate order guides in use

  • Stock control - Auto ordering correct

Bernardi Group Standards & Behaviour

  • Food Safety in order

  • WHS in order

  • Presentation - Does it look great?

  • Promotional and core lines available

  • Uniform and personal appearance

  • Ticketing standards

  • Customer service standards

  • Are we clean and organised? Store & BOH

Seafood

Financial Targets

  • Sales

  • Wastage

  • Wages

  • GP

  • Knowledge of all above

Support of Financials

  • Evidence of rotation and date checking

  • Markdowns timely and in order

  • Wastage recording and disposal correctly

  • Roster coverage to sales competency

  • Stock control - Appropriate order guides in use

  • Stock control - Auto ordering correct

Bernardi Group Standards & Behaviour

  • Food Safety in order

  • WHS in order

  • Presentation - does it look great?

  • Promotional and core lines available

  • Uniform and personal appearance

  • Ticketing standards

  • Customer Service standards

  • Are we clean and organised? Store and BOH

Discount Daves

Financial Targets

  • Sales

  • Wastage

  • Wages

  • GP

  • Knowledge of all above

Support of Financials

  • Evidence of rotation and date checking

  • Markdowns timely and in order

  • Wastage recording and disposal correctly

  • Roster coverage to sales competency

  • Stock control - Appropriate order guides used

  • Stock control - Automatic ordering correct

Bernardi Group Standards & Behaviour

  • Food safety in order

  • WHS in order

  • Presentation - Does it look great?

  • Promotional and core lines available?

  • Uniform and personal appearance

  • Ticketing standards

  • Customer Service standards

  • Are we clean and organised? Store and BOH

  • Capping standards

  • Off location and ends

Stock Control Expectation

  • Controllable out of stocks < ??

  • Hi's & Low's process followed

  • Evidence of stocktakes & variance reports - last 2 weeks

  • Evidence of last neg on hand actioned

Grocery

Financial Targets

  • Sales

  • Wastage

  • Wages

  • GP

  • Knowledge of all above

Support of Financials

  • Evidence of rotation and date checking

  • Markdowns timely and in order

  • Wastage recording and disposal correctly

  • Roster coverage to sales competency

  • Stock control - Appropriate order guides in use

  • Stock control - Auto ordering correct

Bernardi Group Standards & Behaviour

  • Food safety in order

  • WHS in order

  • Presentation - does it look great?

  • Promotional and core lines available

  • Uniform and personal appearance

  • Ticketing standards

  • Customer Service standards

  • Are we clean and organised? Store & BOH

  • Capping Standards

  • Off location and ends

Stock Control Expectation

  • Controllable out of stocks < ??

  • Hi's & Low's process followed

  • Evidence of stocktakes & variance reports - last 2 weeks

  • Evidence of last neg on hand actioned

Liquor

Financial Targets

  • Sales

  • Wastage

  • Wages

  • GP

  • Knowledge of all above

Support of Financials

  • Evidence of rotation and date checking

  • Markdowns timely and in order

  • Wastage recording and disposal correctly

  • Roster coverage to sales competency

  • Stock control - Appropriate order guides in use

  • Stock control - Auto ordering correct

Bernardi Group Standards & Behaviour

  • Food safety in order

  • WHS in order

  • Presentation - Does it look great?

  • Uniform & personal appearance

  • Ticketing standards

  • Customer Service Standards

  • Are we clean and organised? Store & BOH

  • Capping Standards

  • Off location and ends

Stock Control Expectation

  • Controllable out of stocks < ??

  • Hi's & Low's process followed

  • Evidence of stocktakes & variance reports - last 2 weeks

  • Evidence of last neg on hand actioned

Dairy Freezer

Financial Targets

  • Sales

  • Wastage

  • Wages

  • GP

  • Knowledge of all above

Support of Financials

  • Evidence of rotation and date checking

  • Markdowns timely and in order

  • Wastage recording and disposal correctly

  • Roster coverage to sales competency

  • Stock control - Appropriate order guides in use

  • Stock control - Automatic ordering correct

Bernardi Group Standards & Behaviour

  • Food safety in order

  • WHS in order

  • Presentation - Does it look great?

  • Promotional and core lines available?

  • Uniform and personal appearance

  • Ticketing standards

  • Customer Service Standards

  • Are we clean and organised? Store and BOH

Stock Control Expectation

  • Milk & cream counts accurate

  • Controllable out of stocks <10

  • Hi's & low's process followed

  • Evidence of stocktakes & variance reports - last 2 weeks

  • Evidence of last neg on hand actioned

Back Dock

Back Dock

  • WHS in order

  • Food safety - temperature checks etc.

  • Deliveries checked off correctly

  • All paperwork secure and correctly delivered

  • Checklist for forklift done - Fork clean and well maintained

  • Unloading dock and ramp clean and organised (outside)

  • Warehouse organised and clean

  • Room organised for next delivery

  • Consolidation of 1/2 pallets

  • Items stored correctly - ladders, trolleys etc.

  • Security - entry and exit systems

  • All goods exiting to be checked - 2 people

POS

Reporting

  • Execution of special one active

  • Execution of special one ending

  • Neg quantity on hand

  • Off report

  • POS markdown

  • Stock wastage

  • Stock adjustment

  • P&L's completed if applicable (None Trade etc.)

  • End of day (defers, LSW, inactive plu's, not found) daily

  • Using daily checklists - evidence using these tools? daily

Back Office & Stock Management

  • Collecting all hosts daily & correctly

  • Checking emails throughout the day and actioning

  • Print copy of budgets for each department manager weekly

  • Are we clean & organised?

  • Budgets updated (Actual sales, customer counts, targets, POS markdowns, keyed sales, non trade, stock adjustments, financial report)

  • Order bins updated regularly, timely and accurately

  • Pigeon holes used effectively for department correspondence (Emails, etc.)

  • Wastage reports done daily for fresh. Weekly for manager

  • Uniform and personal appearance

Point of Sale Management

  • Send special one ending report to Dave on Mondays

  • Special tickets printed and sorted in advance on correct POS

  • Weekly talkers hung by 9-10am? ask

  • Ends and off locations ticketing system in place and effective (all accurate)

  • Price verify - evidence of doing this

  • Date checking - evidence of doing this

  • Replacing any broken black strips

  • Missing tickets process

  • If identifying multiple Apn's - sending to GC to fix

  • Weekly backup

  • Monthly failed journals

  • Information to GC accurate and tidy

Payroll & Cashier

Payroll & Cashier

  • Rosters built into ClockOn

  • Last weeks payroll department cost report printed and handed to store manager

  • Evidence notices are given to cashiers for shortages

Customer Service

Customer Service

  • Baskets clean and available

  • Trolleys clean and available

  • Any customers waiting for than 1 minute?

  • Evidence of performance reviews done

  • Service checkout area/floor clean

  • Tobacco stocks to Bernardi Group standard

  • Newspaper and Magazine stands full

  • Impulse confectionary section rotated and full

  • Uniform and personal appearance

  • All signage in place and correct

  • Bernardi Group service calls being used

  • Bag packing to Bernardi Group standards

Store Entrance and Exterior

Store Entrance and Exterior

  • Car park clean - system in place

  • Entrance clean - front door, lights, windows etc.

  • Bins and cigarette bins at high standards - sufficient

  • Main entrance signage lighting good & clean

  • Trollies collected

Store Manager

Store Manager

  • Evidence of store walks conducted

  • Department P/L done Monday with Department Manager - Budgets open

  • Departments weekly plans executed

  • Presentation and personal standards

  • Knowledge of numbers - sales, waste, GP & sales

Total Store Audit
Peter Bernardi

Total Store Audit

All Stores, All departments

Use this Template
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