TOTR2

• Conducted on

  Date

• Report prepared by

• Customer

• Store location

• Regional Manager

• General/Site Manager

• Did you speak to the General/Site Manager?

  Yes

  No

• Store manager

• Did you speak to the Store Manager?

  Yes

  No

• Who did you speak to?

**IMPORTANT** Contact Details

• Is there a member of staff designated to the TOTR display?

  Yes

  No

• Designated staff member's name:

• Contact telephone number:

• Does the relevant member of staff receive our emails?

  Yes

  No

• What is the staff member's email address?

• General/Site Manager's email address:

• Store Manager's email address:

Display

• The following images show the TOTR products in store

• Add media

  Media

• Does the display have TOTR header boards?

  Yes

  No

• Does display have TOTR Out of Stock cards?

  Yes

  No

• Do the Out of Stock cards have price labels affixed?

  Yes

  No

• Do coat hangers have size cubes?

  Yes

  No

Admin

• Does store have the latest product price guide?

  Yes

  No

• Why not and what has been arranged?

• Does store use the TOTR order form?

  Yes

  No

• Why don't they use the TOTR Order Form?

• Have you checked manual is in place?

  Yes

  No

• Does the manual contain up-to-date Brochure, Order Form and Check List?

  Yes

  No

• Why not?

• Why not?

Products and Ordering

• How often is the TOTR display checked to see what needs re-ordering?

• Are all products in stock?

  Yes

  No

• Have products that are out of stock been ordered?

  Yes

  No

• Why haven't out of stock items been ordered?

• Are all products in good and saleable condition?

  Yes

  No

• What has been agreed regarding the faulty/damaged stock?

• If you have new product(s), were they shown to the store?

  Yes

  No

• Why?

• What new product(s) were shown?

• What was the response to the product(s)?

Store Manager Feedback

• Positive Feedback

• Negative Feedback

Follow Up Action

• TOTR to Action

• Store to Action

• Add signature

  Sign