Information

  • Document No.

  • Audit Title

  • Client / Site

  • Conducted on

  • Prepared by

  • Location
  • Personnel

  • Select date

First Impressions

  • Was the front door unlocked and / or open to welcome guests

  • Were the cigarette bins empty and clean

  • Was the front entrance tidy and clean

  • Was the light level appropriate for the time of day

  • Were the windows clean and the outside paintwork clean and in good order

  • Was the floor free of litter and unobstructed

  • Was the menu displayed clearly

  • Was external lighting fully operational

  • If door staff / host were present, was the interaction positive

  • Was the internal temperature suitable for the time of year

  • Were the fires lit

  • Was the licensing information displayed clearly including price list

  • Was the music level appropriate for the time of day

  • Were you welcomed professionally and offered coffee/food where appropriate

  • How good was the first interaction with a team member (bar or restaurant)

Behind the Bar

  • Did the bartender report all of the equipment to be working correctly

  • Were the fridges working correctly, ie temperature and lights

  • Was the bar floor clean

  • Were the shelves and bottles clean and dust free

  • Were the measures clean and non sticky

  • Was the bar adequately stocked and equipped including ice and fruit

  • Were all glasses clean and polished

  • Was the soda dispenser clean

  • Was the cleanliness of the bar at an acceptable level

  • Was the coffee machine clean

  • Was the bottle bin empty and clean

  • Was the coffee grinder clean and in working order

  • Was the bar area fully set with furniture, cocktail menus and clean

  • Was the bin clean both inside and outside

  • Was the till area clear of non essential items

  • Were tables / seats in the bar area free of chewing gum (underneath) and heavy staining

Restaurant And Conservatory

  • Was the walkway to the conservatory clear of debris

  • Were the sauce bottles clean and well ordered

  • Was every table fully setup (napkins, wine glasses, lunch menu, salt and pepper and cutlery)

  • Were all the light bulbs working

  • Were all the high hairs clean/ do they have safety tags

  • Was the waiter station(s) fully set with cutlery, condiments, reserve menus and cleaning materials

  • Were all of the menus clean, intact and unmarked

  • Were all tables / seats free of chewing gum (underneath) and heavy staining

  • Was the floor clear of debris and clean

  • Were all the tables 'napkin free' on the base

  • Were the floor staff wearing uniform (blue or white shirt, apron) which was clean and pressed

  • Was the internal woodwork free of dust and grease

  • Were all the tables clean and set up

  • Were all tables and chairs clean and dust free

  • Were cleaning checklists in use

  • Was the fire door closed

Gents Toilets

  • Was the aroma acceptable

  • Did all the cubicles lock

  • Did all the toilets flush

  • Were the toilet cleaning brushes in an acceptable cindition

  • Did all cubicles have toilet roll

  • Was the urinal in working order

  • Were the mirrors and sinks clean, inc around base of taps

  • Was there hand soap and hot water

  • Was the bin clean

  • Was the hand dryer in working order

  • Were the skirtings and radiator clean and dust free

  • Was the decor in acceptable order

Ladies Toilets

  • Were the toilet cleaning brushes in an acceptable cindition

  • Was the aroma acceptable

  • Did all the cubicles lock

  • Did all the toilets flush

  • Did all cubicles have toilet roll

  • Were the mirrors and sinks clean, inc around base of taps

  • Was there hand soap and hot water

  • Was the bin clean

  • Was the hand dryer in working order

  • Were the skirtings and radiator clean and dust free

  • Was the decor in acceptable order

Disabled Toilet / Babychange

  • Was the aroma acceptable

  • Did all cubicles have toilet roll

  • Did all the cubicles lock

  • Did all the toilets flush

  • Were the mirrors and sinks clean, inc around base of taps

  • Was the baby change unit clean and in working order

  • Were the assistance rails clean and securely fixed

  • Was there hand soap and hot water

  • Was the bin clean

  • Were the skirtings and radiator clean and dust free

  • Was the hand dryer in working order

  • Were the toilet cleaning brushes in an acceptable cindition

  • Was the decor in acceptable order

Cellar

  • Were storage procedures adhered to, ie CO2 canister chained up, no food stored on floor

  • Was the door to the beer cellar closed

  • Were the ice machines clean and the surrounding area tidy

  • Was the cellar area generally clean and tidy

  • Were the stores locked

  • Were the stores clean and well ordered

  • Was the stock level acceptable

General Office/Storage/Admin

  • Was the office area tidy and well maintained

  • Had the management diary been completed over the past week

  • Was the manager smartly dressed

  • Had all Front of House checklists been completed for the previous two weeks

  • Were H&S, Fire Safety, Training/Personnel, Cooksafe manuals available and well ordered

  • In the Health and Safety folder, was there a six monthly review on file, dated within the last six months

  • In the Cooksafe folder, was there a six monthly review on file, dated within the last six months

  • Were kitchen All in one records available and up to date, along with kitchen cleaning schedules

  • Were personnel and training records up to date

  • Was there a training record for Licensed Training available

  • Had the authorisation to serve alcohol been completed by all FOH staff

  • Was there a copy of the Premises License in the safe, and copies of relevant personal licences

  • Was the safe locked and the key safe

  • Stock Audit

  • Was the electrical panel clean and easily accessible

Fire Safety

  • Was the Fire Safety Risk Assessment in the Red Fire safety folder?

  • Was there a six monthly review on file, dated within the last six months

  • Have all fire extinguishers been checked within 12 months

  • Have all fire doors and alarms been checked

  • Was all emergency signage and lighting in good order

  • Were all test records up to date

Dessert Area

  • Was the floor clean

  • Was the bin clean, inside and outside

  • Were the fridges clean, including seals

  • Was the ice cream freezer clean, inc seals

  • Were the shelves clean and well ordered

  • Were all items in the fridges date labelled

  • Was the crockery and cutlery neat, tidy and clean

Back Alley Area

  • Was the used oil stored neatly and the surrounding area clean

  • Was the cigarette box empty and clean

  • Was the door to the storage area easily accessible

  • Was the storage area clean and well ordered

  • Was the floor clean

  • Was the back storage area generally clean and tidy

  • Were the external fridges and freezers clean and well ordered

Garden

  • Was the garden furniture arranged neatly in the correct configuration

  • Was the ground well swept

  • Were the ashtrays clean

  • Was the garden area free of debris and old broken furniture

  • Were the parasols in working order

Hotel Stairway

  • Was the aroma acceptable

  • Were the stairs clear and clean

  • Were the handrails clear of grease

  • Was the lighting acceptable

  • Was the corridor free of debris (other than that caused by housekeeping)

  • Was the fire exit clear

  • Was the corridor clean and dust free

Bedrooms

  • Which rooms did you check

  • Was the aroma acceptable

  • Was the bed made correctly

  • Was the room generally clean and dust free

  • Was the window clean and the paintwork of an acceptable standard

  • Were the tv, coffee machine and hair dryer in working order

  • Was there tea/coffee supplies, water, (sherry - for bookings that evening only)

  • Was all lighting in working order

  • Was the bathroom generally clean

  • Were the toilet cleaning brushes acceptable

  • Were the toiletry supplies acceptable

  • Were the towels clean and well displayed

  • Were the sink and bath taps clean, inc around the base

  • Was there a bathmat in evidence

  • Was the cleaning/linen cupboard upstairs clean and well ordered

Staff Accommodation

  • Was the access to the staff accommodation clear and free of debris?

  • Was the access area to the staff accommodation clean

  • Was the staff bathroom of an acceptable standard -ie clean and tidy?

  • Were the staff bedrooms generally clean (it is not necessary for them to be extremely tidy, or beds made) and in an acceptable state of repair?

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