Train audit - duplicate

• Document No.

• Customer experience performance monitor

• Unit number

• Conducted on

  Date

• Prepared by Peter Tyler

• Location
  Address

Question 24 Internal cleanliness of ceilings and surfaces

• Include: window frames, windows, panels, walls, all dust, staining, marks, chewing gum, gum residue, body fluids, spillages, and bird droppings etc. Do not include: graffiti / litter 0 = unacceptable 10 = Excellent

• Photo

  Media

• Commentary

Question 25 Cleanliness of internal floors

• Include: all dust, dirt built up in corners and crevices, staining, marks, chewing gum / gum residue, body fluids, spillages and bird droppings, etc.  Do not include litter 0 = unacceptable 10 = Excellent    

• Photo

  Media

• Commentary

Level of litter

• Can be on seats, on floors or on window ledges Count only the number of items of litter of at least 5cm / 2 inches on the WORST AREA (1 square metre – about the size of a tall adult’s stride) of the carriage 0 = unacceptable 10 = Excellent  

• Photo

  Media

• Commentary

Question 29 Cleanliness of train seats

• Rate the worst one seen  Include: all dust, dirt built up in corners and crevices, staining, marks, chewing gum / gum residue, body fluids, spillages, etc. If you are unable to fully see at least one seat (e.g. all seats are fully occupied by customers) please mark NA 0 = unacceptable 10 = Excellent    

• Photo

  Media

• Commentary

Question 27 The cleanliness of toilet facilities

• If the toilets are inaccessible and cannot be visually inspected, or there are none, mark NA   Include: all dust, dirt, staining, marks, chewing gum / gum residue, body fluids, spillages and bird droppings, etc.  Do not include graffiti litter  0 = unacceptable 10 = Excellent  

• Add media

  Media

• Commentary

Question 27 The condition and function of on board toilets

• If there are no toilets on board, mark N/A    

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  Media

• Commentary

General condition

• Overall, how would you rate the upkeep and repair of this train?  Consider all visible parts of the train, internally and externally 0 = unacceptable 10 = Excellent    

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  Media

• Commentary