• T5 & T3

  • MBR

  • Uniform Standards

  • Ramp Ready?


  • Uses RMS effectively by letting Optimiser run

  • Starts task at task time and not current time

  • Does not start task until spoken to the TRMC

  • Finishes tasks at current time

  • Correct action taken for a aircraft change

  • Is able to investigate a flight in Inspector Box

  • Able to separate or merge a task

  • Resolves invalid tasks correctly

  • Able to change work function

  • Able to add or cancel a shift

  • Knows how to add a missing mealbreak

  • Is able to add a miscellaneous task, and adjusts time and location accordingly

  • Assigns tasks as soon as possible doesn't wait until hits timeline

  • Allocates fairly and efficiently

  • Doesn't over plan work

  • Utilises cars

  • Medical/ full Emergency - info given to TRMC

  • Ensures handover is problem free

  • Is aware of fallback procedure


  • Telephone Manner

  • Polite & Courteous

  • Correct tone of voice

  • Confident

  • Assertive

  • Controls call length


  • Is able to creat clusters for text messages

  • Text messages are detailed

  • Keeps allocation log updated

  • Attends Ops meetings

Communication with TSM

  • Late Allocation

  • Poor Coverage

  • GA information

  • Incidents eg. Full emergency's, TRM injured etc

  • Acts on TSM instructions

  • Liaises with TSM for shift release time

Team working

  • Understands the importance

  • Utilises available staff

  • Works well with other Allocators

  • Works well with other departments in the HAC


  • Acts appropriately in an office environment

  • Challenges poor performance

  • Accepts Feedback



  • TRMC

  • TSM

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