TRM Allocation

• TRM - Allocator

• Conducted on

  Date

• TSM

Allocation

• T5A

  Off

  On

• T5B

  Off

  On

• MBR

  Off

  On

• Uniform Standards

  Yes

  No

  N/A

Communication

• Telephone Manner

  Yes

  No

  N/A

• Polite & Courteous

  Yes

  No

  N/A

• Correct tone of voice

  Yes

  No

  N/A

• Confident

  Yes

  No

  N/A

• Assertive

  Yes

  No

  N/A

• Controls call length

  Yes

  No

  N/A

Communication with TSM

• Late Allocation

  Yes

  No

  N/A

• Poor Coverage

  Yes

  No

  N/A

• GA information

  Yes

  No

  N/A

• Incidents eg. Full emergency's, TRM injured etc

  Yes

  No

  N/A

Planning

• Are the correct systems loaded

  Yes

  No

  N/A

• Plans by freezing tasks

  Yes

  No

  N/A

• Uses RMS effectively

  Yes

  No

  N/A

• Manages invalid tasks

  Yes

  No

  N/A

• Quick to act on issues

  Yes

  No

  N/A

• Planned meal breaks

  Yes

  No

  N/A

• Medical Emergency

  Yes

  No

  N/A

• VIP

  Yes

  No

  N/A

• A380

  Yes

  No

  N/A

• Iberia

  Yes

  No

  N/A

Team working

• Understands the importance

  Yes

  No

  N/A

• Utilises available staff

  Yes

  No

  N/A

• Works well with other Allocators

  Yes

  No

  N/A

• Works well with other departments in the HAC

  Yes

  No

  N/A

Professional

• Acts appropriately in an office environment

  Yes

  No

  N/A

• Challenges poor performance

  Yes

  No

  N/A

• Accepts Feedback

  Yes

  No

  N/A

Conclusion

• TRM

  Sign

• TSM

  Sign