Site Information
Site Information
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Site Name
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Conducted on
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Technicians Name
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ATM Serial Number
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Existing LBG ATM ID
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Existing LBG Line Address
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Migrated TSB ATM ID
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Migrated TSB Device ID(Computer Name)
ATM Details
Procedure Confirmations
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Answer ALL Questions -
Where there is a negative response please enter details in drop down box and take pictures if necessary / applicable -
Call TSB Openline to confirm you are on site with the Arthur McKay Engineer - +442078193600 (Passcode: 40596818)
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Denomination C1 - (£5) enter cash total £
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Denomination C2 - (£10) enter cash total £
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Denomination C3 - (£20) enter cash total £
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Enter Logical Cash Figure (the total cash - C1+C2+C3)
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Are there any Hardware Issues?<br>If yes call the NCR Project desk.
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Has LBG network / patch cable been disconnected?
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Has the EPP been initialised before shutting down ATM
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Take a picture of the initialisation screen confirming EPP initialisation
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Call TSB Open line to confirm you are starting the SW build stage
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HDD Replaced
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BIOS configured and password changed
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Migrated ATM Sticker Applied?<br>Cross out all details on original label before applying the new label
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Take picture of applied migration sticker
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Serial Number of the ATM
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CPK model type
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CPK serial number
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Is the CPK Working
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Have you removed the old LBG HDD
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State removed HDD serial number (LBG HDD)
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Take a photo of the removed LBG HDD include HDD SN. Ensure image is clear and serial number is clearly readable
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Have you installed the new TSB HDD
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State installed HDD serial number (TSB HDD)
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Take a photo of the installed HDD include HDD SN. Ensure image is clear and serial number is clearly readable
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Has the removed HDD been destroyed/scratched - rendered unusable
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Example for HDD SN & Scratched Disk being clear on one image
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Take a photo of the destroyed HDD include HDD SN & Scratched Disk in the same image. Ensure image is clear and serial number is clearly readable
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HDD tracking number of tamper proof bag
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Take a photo of the tamper proof bag with HDD sealed inside - capture the number of the tamper proof bag & written details too as above
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Is site name, LBG device ID , Line Address and HDD Serial Number Written on Tamper Bag
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Call TSB Open line to confirm that the SW build has completed
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Are All Media Entry Indicators working (Flashing Green)
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Take picture of ATM IN SERVICE
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Out of Service Sign removed from the front of the ATM
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Has Service Restriction Label been applied to the ATM front
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Take picture of label in place
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Quick Reference Guide worked through with the Branch
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Confirm the branch staff have the "ATM Migration Partner Support Pack"
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ATM TESTED with a balance enquiry? (engineer)
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Add time balance enquiry performed
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ATM TESTED with a cash transaction? (bank staff)
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Add time branch staff tested with cash withdrawal
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Photo of the ATM "IN SERVICE"
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Was BAU Call Required? If so Why?
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If BAU call raised enter Service Request number
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ATM Left Out of Service
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Select date
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Go to sign off:
Sign Off
Site Sign Off:
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Area cleaned of any debris from the migration
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Software USB STICK Removed from PC Core
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Additional Comments / Issues
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Add photo if required
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Time completed and off site?
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Engineer: I Confirm that I have completed all of the required activities in line with process. Write name and Sign:
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TSB Staff member Sign off that ATM Migration is completed
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Once complete please export document as a PDF and email across to: Dylan Trench dtrench@aigofind.com & nayan.vakharia@ncr.com
