Information
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Restaurant #
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Conducted on
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Prepared by
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MANAGER ON DUTY
Drive-Thru
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Was the exterior of the restaurant clean and free of litter and debris? lot, and landscaping clean , DT windows and sidewalks clean?
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Does the corral area appear clean, are the gates closed and all containers covered?
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Were employee's uniforms clean and neat? free of stains and dirt?
Drive-Thru Be Nice
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Did the employees interact with you in a polite and friendly manner? <br>(For Example: were you greeted at the speaker, cash booth and present booth? Did the presenter provide a "thank you"?) {6pts}
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Were all the employees who you came into contact with attentive to you as a customer? {2pts}
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Was the COD Operational?
Drive-Thru Be Fast
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Was your Line time 70 seconds or less ?(Line Time begins when your wheels stop as the 3rd car behind the order point, not including the car at the order point, and ends when you arrive at the order point, if the line is less than 3 cars behind the order point, begin timing when your wheels stop.
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What was your OEPE time(begins when employee states "your total is.....and ends when the last item is presented to you)?
Drive-Thru Get It Right
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Was the COD operational?
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Did you receive all correct food and drink items ordered?For example: salad dressing and McNugget sauces are served with the product
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Did you receive all condiments you requested , along with napkins ,straws,and stirrers?
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Was the sanwich /entrée you received neat, hot, fresh and did it taste good ?
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Were the French fries hot, salted, and crisp OR your Hash Browns hot and crisp? Did they taste good? {5pts}
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Were the drink/dessert items you received served at the correct temperature, fresh, neatly prepared, and did it taste good?
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Was ASK/ASK TELL procedure being followed?
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Which sandwich/entrée did you order?
Safety/ PPE
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Was the new fresh beef (2 beef patty) Verified?
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Was DT Paddle or Arm being used ?
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PPE Observed Gloves/Facemask?
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Was your Bag Folded?
