Upham Inn's Little Things

FIRST DO NO HARM: 5 star scores on the doors, nothing out of date, Kitchen spotlessly clean and trailapp 10 /10 COVID Secure measures industry leading & Upham Academy training 100% complete

FIRST IMPRESSIONS COUNT: Social reviews all responded to with a unique not templated response. Social media posts frequent & brilliant, reputation score 700+. Outside looking perfect including POS. Lightbulbs, uniforms . . . .

SEE, SMILE, SAY HELLO: Greeted or acknowledged by the team in perfect uniform, with a world class smile and an entrance and greeting point to be proud of. You felt welcomed and important straight away

LOVELY LAVATORIES: Sparkling, fresh smelling, premium and with everything you could need! Music playing, locks working, Rhythm of the week poster proudly in place

READY, SET , GO: Nothing out of stock (food and drink), visible buzz brief back of house, hotel check-ins prepared, prep and par on display in the kitchen and checked versus the fridges (portion pots in use too!)

5 STAR SERVICE: If you wouldn’t score it a 5 star on tripadvisor we have not been good enough! Attentive Guest focused team members delighting everyone & serving up great memories

SUPER SELLING: Starters recommended, cocktail, drinks & wine knowledge awesome - always a large one! Dessert menus in every pinny, targets set and understood by the whole team

STUNNING STEAK: Check peach paper, blooming, fridge setup and kitchen for handling, oiling, seasoning & resting. Perfect presentation, diamond marks, perfect sides & sauces<br><br>FABULOUS FOOD: Food matches the spec and looks like the best food you can buy in the village!

STUNNING SPECIALS: Specials available today which have allergens to go with them. Minimum of one starter, one main and one desert must be available ALWAYS (excluding Sundays and Harper's Steakhouses)

CREATING GREAT MEMORIES: What do our Guest’s tell us on reputation.com? Do you see those real moments where we surprise and delight our Guests? Do all servers strive for WOW’s?

IN IT TOGETHER: Team communications, GM and KM working with the OD, Exec Chef & the other Harper’s teams, clear Reward & Recognition in place, future two weeks of rota’s flagged on S4, engaged team - talk to them and find out!

Beautiful plump bed with throws and pillows

Hospitality Tray perfectly set (one of each nespresso pod no more, flavoured and normal tea bags, decaf coffee sticks, hot chocolate sachets and milk portions or fresh milk) - 2 cups or mugs, 2 espresso glasses and 2 water glasses and water

Shiny mould and scale free shower room with full bramley cosmetics in chrome brackets

Smart TV & Radio connected and working (check Netflix / youtube and time on the radio)

Information pack and magazine

Music on, cleaning finished and ready to trade

A full buffet spec perfect and looks amazing

A personality breakfast host

Nothing out of stock - cooked and continental

Computer not needed & pre-prepped check in

Everyone can check people in (all team and management)

Point of sale at check in - charming bedrooms brochures